FRONT DESK / RECEPTIONIST

windo hospitality Co; Johannesburg; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A leading hospitality firm in Johannesburg is seeking a visitor management professional to ensure an excellent client experience. Responsibilities include welcoming visitors, answering calls, processing queries, and maintaining organized files. Candidates should be friendly and professional. To apply, send your CV to [e-mail].

Responsibilities

• Welcome visitors in a professional and friendly manner.
• Determine reasons for visits; accompany or notify relevant person.
• Follow security protocols and issue security tags.
• Answer calls professionally to maintain client service.
• Route client complaints and queries appropriately.
• Maintain and organize files for accessibility.
• Collate and distribute documents within deadlines.

Job description

DUTIES : Internal Process :

Welcome visitors in a professional and friendly manner to ensure an excellent client experience.

Determine the reason for the visit and either accompany them to the relevant location or notify the appropriate person.

Follow security protocols for visitors, capture their details, and issue security tags when required.

Answer calls in a professional and friendly manner to maintain a high standard of client service.

Accurately route client complaints and queries to the appropriate department.

Maintain files in an orderly manner, ensuring they are accessible to relevant stakeholders.

Collate, compile, and distribute documents to relevant stakeholders within defined standards and timeframes.

TO APPLY EMAIL CV TO; [e-mail]