Front Desk Receptionist

The Garden Venue; Gauteng; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A premier hospitality venue in Randburg is seeking a professional Front Desk Receptionist to manage guest relations and front-of-house operations. The ideal candidate will have over 3 years of front desk experience, excellence in customer service, and proficiency in booking platforms like NightsBridge. The role includes managing check-ins, handling inquiries, and ensuring a seamless guest experience in a vibrant environment.

Benefits

Competitive salary

Growth opportunities

Supportive work environment

Qualifications

• 3+ years of front desk experience in the hospitality industry.
• Fluent in English; additional languages are an advantage.
• Must be organized, professional, and guest-focused.

Responsibilities

• Manage check-ins, check-outs, and guest enquiries.
• Operate booking platforms and update reservations.
• Respond to guest queries and resolve issues professionally.

Skills

Customer service

Strong communication

Attention to detail

Booking systems proficiency

Tools

NightsBridge

Job description

Job Title: Front Desk Receptionist (Hospitality)

Location: Randburg, Johannesburg

Employment Type: Full-Time

About the Role

We are looking for a professional and customer‑focused Front Desk / Reception Officer to manage guest relations, reservations and front‑of‑house operations.

The ideal candidate must be comfortable using booking platforms and provide exceptional service to all guests, ensuring a seamless guest experience from the initial enquiry to arrival.

Minimum Requirements

3+ years of front desk experience (hospitality or related industry)

Must reside in or near Randburg

Must be proficient in using NightsBridge or similar booking systems

Strong communication and customer service skills

Willingness to work late shifts and weekends as required

Professional appearance and fluent in English (additional languages an advantage)

Attention to detail and accuracy under pressure

Ability to work independently and as part of a team

Organised, professional and guest‑focused

Key Responsibilities

Manage check‑ins, check‑outs and guest enquiries.

Operate booking platforms (NightsBridge, etc.) and update reservations.

Handle payments, invoices and guest accounts.

Respond to phone calls, emails, walk‑ins and online booking queries.

Coordinate with housekeeping and management on guest needs.

Maintain a welcoming and professional front desk environment.

Upsell rooms and services where appropriate to maximise revenue.

Maintain knowledge of room types, rates and special offers.

Ensure all guest requests and preferences are noted and communicated.

Respond to guest queries and resolve issues professionally and promptly.

Generate daily reservation reports as required.

What We Offer

Competitive salary and growth opportunities.

Exposure to the hospitality and event industry.

Supportive and professional work environment.

How to Apply

Please send your CV and a short cover letter to :

• Only shortlisted candidates will be contacted.