FRONT DESK / RECEPTIONIST

windo hospitality Co; Cape Town; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A hospitality group in Cape Town is seeking a customer service representative to manage visitor interactions and ensure a high standard of client experience. Responsibilities include welcoming visitors, handling inquiries, and maintaining documentation. Applicants should possess strong communication skills and a commitment to excellent service. Email your CV to apply.

Responsibilities

• Welcome visitors in a professional manner to ensure an excellent client experience.
• Determine the reason for the visit and notify the appropriate person.
• Follow security protocols for visitors and issue security tags when required.
• Answer calls in a professional manner to maintain client service standards.
• Route client complaints and queries to the appropriate department.
• Maintain files in an orderly manner for accessibility.
• Collate, compile, and distribute documents to stakeholders.

Job description

DUTIES : Internal Process :

• Welcome visitors in a professional and friendly manner to ensure an excellent client experience.
• Determine the reason for the visit and either accompany them to the relevant location or notify the appropriate person.
• Follow security protocols for visitors, capture their details, and issue security tags when required.
• Answer calls in a professional and friendly manner to maintain a high standard of client service.
• Accurately route client complaints and queries to the appropriate department.
• Maintain files in an orderly manner, ensuring they are accessible to relevant stakeholders.
• Collate, compile, and distribute documents to relevant stakeholders within defined standards and timeframes.

TO APPLY EMAIL CV TO; [e-mail]