Front Desk Receptionist

Otto Signs; Cape Town; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A family-run signage company in Cape Town seeks a professional and organized Receptionist. You will manage the front desk, handle client interactions, and support office administration tasks. Ideal candidates have at least 3 years of reception or administrative experience, strong English and Afrikaans communication skills, and proficiency in MS Office. A friendly and adaptable personality is essential in this supportive work environment.

Benefits

Supportive work environment

On-the-job mentorship

Job security

Training in signage industry compliance

Qualifications

• Minimum 3 years' experience in reception, administration, or customer service.
• Ability to remain calm under pressure.

Responsibilities

• Welcome visitors and clients professionally at reception.
• Process client payments during collections and ensure accurate handover to accounts.
• Support office administration: filing, document preparation, scanning.

Skills

Communication skills in English and Afrikaans

Telephone manner

People skills

Organizational skills

Multitasking ability

Education

Matric (Grade 12) or equivalent

Tools

MS Office (Word, Excel, Outlook)

Trello

Xero

Job description

About Us

Otto Signs is a family‑run signage company with over 35 years' experience in manufacturing and supply of road traffic signs and custom signage solutions.

We are trusted across the Western Cape for our commitment to compliance, quality, and safety. We are seeking a professional, friendly, organised and adaptable Receptionist to join Otto Signs and take on this vital role as the first point of contact for our clients, suppliers, and visitors.

Role Overview

The Receptionist is the face and voice of Otto Signs.

You will manage the front desk, calls, and visitors, and play a key role in our production flow by receiving orders from the sales department and issuing job cards to the workshop.

You’ll also handle client payments during collections and ensure accurate processing with the accounts team.

In addition, you will support the office team with administration, filing, and customer service.

As Otto Signs is growing and evolving, this role suits someone who enjoys working in a close‑knit team, embraces growth and change, and takes pride in clear, professional, and friendly communication.

Key Responsibilities

• Welcome visitors and clients professionally at reception.
• Answer and route incoming calls and emails.
• Maintain a tidy and welcoming reception area.
• Manage incoming and outgoing mail, deliveries, and courier bookings.
• Process client payments (cash and card) during collections and ensure accurate handover to accounts.
• Receive client orders and accurately prepare job cards for the workshop.
• Support office administration: filing, document preparation, scanning.
• Assist with HR and Health & Safety records when needed.
• Coordinate with accounts and sales teams for client queries.
• Ensure confidentiality and professionalism at all times.

Skills & Requirements

• Matric (Grade 12) or equivalent required.
• Minimum 3 years' experience in reception, administration, or customer service.
• Strong communication skills in English and Afrikaans (isiXhosa an advantage).
• Confident telephone manner and excellent people skills.
• Proficient with MS Office (Word, Excel, Outlook); additional experience in tools like Trello (task management) and Xero (accounts / quotations) an advantage.
• Well‑organized, punctual, and detail oriented.
• Ability to multitask and remain calm under pressure.

What We Offer

• A supportive, family‑style work environment.
• Job security in a well‑established business with over 35 years of experience.
• Training in signage industry compliance, with exposure to ISO systems as we work towards implementation.
• Practical experience with business tools such as Trello, Xero, and other digital systems.
• On‑the‑job mentorship and support from experienced managers.
• Opportunity to grow into office administration or customer support roles.
• Stable working hours: Mon–Thur, 08h45, and Fridays 08h30.
• Salary: Market‑related, based on experience, with opportunities to learn and grow.

How to Apply

Please send your CV and a short video introduction (2–3 minutes) telling us: Who you are. How and why your experience and qualities would make you a valuable addition to our team. A quick example of how you handled a tricky customer or admin challenge.

Submitting Your Video: If your video file is small enough, you may attach it directly to your email along with your CV. If the file is too large, please upload it using Google Drive, Dropbox, or WeTransfer and include the link in your email. Make sure sharing permissions are set so we can view the video.

Email your application to: Closing Date: 17 Oct

Only shortlisted candidates will be contacted.

Otto Signs is an equal opportunity employer.