FRONT DESK RECEPTIONIST

windo hospitality Co; Bloemfontein; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A hospitality company in Bloemfontein is looking for a professional to manage client interactions. Responsibilities include welcoming visitors, handling queries, and following security protocols to ensure excellent service. Ideal candidates should possess skills in client management and communication. This role offers full-time employment with opportunities to enhance client experiences.

Responsibilities

• Welcome visitors in a professional manner to ensure a great client experience.
• Determine reason for visit and notify the right person.
• Follow security protocols and issue security tags when needed.
• Answer calls to maintain high client service standards.
• Route client complaints and queries to the appropriate department.
• Maintain orderly files accessible to stakeholders.
• Distribute documents to relevant stakeholders within standards.

Skills

Anti Money Laundering

Machinery Maintenance

IT Consultancy

Fiber Optic

Cardiovascular

Job description

DUTIES : Internal Process

Welcome visitors in a professional and friendly manner to ensure an excellent client experience.

Determine the reason for the visit and either accompany them to the relevant location or notify the appropriate person.

Follow security protocols for visitors capture their details and issue security tags when required.

Answer calls in a professional and friendly manner to maintain a high standard of client service.

Accurately route client complaints and queries to the appropriate department.

Maintain files in an orderly manner ensuring they are accessible to relevant stakeholders.

Collate compile and distribute documents to relevant stakeholders within defined standards.

Key Skills

• Anti Money Laundering
• Machinery Maintenance
• IT Consultancy
• Fiber Optic
• Cardiovascular

Employment Type : Full Time

Experience : years

Vacancy : 1