Front Desk Lead - Guest Experience Leader

HR Genie; Cape Town; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading hotel in Cape Town seeks a Reception Shift Leader to ensure exceptional guest experiences at the front desk. Ideal candidates will have significant hotel experience, strong leadership skills, and a passion for delivering high-quality service. Responsibilities include managing guest interactions and leading a team to provide top-notch hospitality. Benefits include competitive salaries and growth opportunities.

Benefits

Competitive salaries

Thoughtful benefits

Inspiring workplace

Qualifications

• At least 2 years experience in hotel front office, with 1 in a supervisory role.
• A valid South African ID or work permit is required.
• Confidence in handling guest inquiries and complaints effectively.

Responsibilities

• Lead the front desk team to provide seamless service from check-in to check-out.
• Handle guest inquiries and resolve challenges with care.
• Coordinate with housekeeping and concierge for efficient service.

Skills

Excellent communication skills

Interpersonal skills

Organisational skills

Leadership skills

Problem-solving skills

Education

Matric certificate (Grade 12)

Hospitality qualification

Tools

Opera property management system

Job description

A leading hotel in Cape Town seeks a Reception Shift Leader to ensure exceptional guest experiences at the front desk. Ideal candidates will have significant hotel experience, strong leadership skills, and a passion for delivering high-quality service. Responsibilities include managing guest interactions and leading a team to provide top-notch hospitality. Benefits include competitive salaries and growth opportunities.