Front Desk Coordinator

Bebeecustomer; Stellenbosch; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A hospitality company in Stellenbosch seeks a Front Desk Coordinator. You will be the first point of contact for guests, ensuring a warm welcome and providing information about our facilities. Candidates should have excellent customer service skills and relevant experience in reception roles. A Grade 12 certificate and hospitality qualification are advantageous. Join us to provide memorable experiences for our guests.

Qualifications

• Customer service experience is preferred.
• Previous experience as a Receptionist or switchboard operator is preferred.

Responsibilities

• Acknowledge guests with kindness when entering and departing.
• Provide information related to facilities to guests.
• Conduct estate tours with guests.
• Operate telephone and switchboard service for all calls.

Skills

Excellent telephone etiquette

Customer-service skills

Education

Grade 12

Hospitality certificate

Job description

Welcome to a new role that offers an opportunity to excel in providing exceptional customer service. Job Description: As a Front Desk Coordinator, you will be the first point of contact for our guests.

Your friendly demeanor and strong communication skills will ensure that every guest feels welcome and valued.

Responsibilities

• Acknowledge guests with kindness, warmth and sincerity when entering and departing the reception area.
• Provide information related to facilities and experiences to guests.
• Conduct estate tours with guests.
• Operate telephone and switchboard service for all calls.

Key Requirements

• Grade 12 and hospitality certificate are advantages.
• Previous experience as a Reception / switchboard operator is preferred.
• Excellent telephone etiquette and customer-service skills are essential.