Front & Back Office Leader: Drive Stock & Service

Pepkor Lifestyle; Vryheid; On-site; ZAR 300,000 - 420,000; Full time

Job summary

Pepkor Lifestyle in South Africa is seeking a Front and Back Office Supervisor for the Hifi Corp brand. You will lead a dynamic retail team, ensure stock accuracy, and drive customer satisfaction while overseeing cash handling and admin processes.

The role requires a Grade 12 Matric and at least three years of retail management experience, with strong leadership, risk awareness, and a focus on service excellence.

Qualifications

• Grade 12 Matric qualification.
• Minimum of three years of proven experience in Retail Management.

Responsibilities

• Customer Satisfaction: Implement customer retention strategies and ensure exceptional customer service that builds lasting relationships.
• Optimize Stock Management: Manage inventory effectively, minimize stock losses, and maintain optimal stock levels to meet sales demands.
• Ensure Compliance & Risk Management: Uphold company policies, industry regulations, and risk management practices to safeguard the business.
• Lead & Develop Your Team: Build a high-performing team, provide coaching and mentorship, and foster a positive and collaborative work environment.
• Manage Front and Back-Office Operations: Oversee cash handling, manage financial transactions accurately, and ensure operational efficiency.

Skills

Business acumen

Administrative skills

Judgment & decisiveness

Customer service

Talent management

Resilience & positivity

Diversity & inclusion

Education

Grade 12 Matric qualification

Job description

Pepkor Lifestyle in South Africa is seeking a Front and Back Office Supervisor for the Hifi Corp brand. You will lead a dynamic retail team, ensure stock accuracy, and drive customer satisfaction while overseeing cash handling and admin processes.

The role requires a Grade 12 Matric and at least three years of retail management experience, with strong leadership, risk awareness, and a focus on service excellence.