French Speaking Call Centre Consultant

M&M Consulting; Gauteng; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A leading player support company in South Africa is seeking a Player Support Representative to provide exceptional support via live chat, email, and phone in both French and English. The ideal candidate should have solid customer service experience, excellent problem-solving skills, and the ability to thrive in a fast-paced environment. This position offers a competitive salary with performance-driven incentives.

Benefits

KPI driven incentives

Medical Aid Contribution

Provident Fund Contribution - 4%

Qualifications

• Fluent in French and English (written and spoken).
• Experience in customer service or contact centre is an advantage.
• Ability to stay calm under pressure in a fast-paced environment.

Responsibilities

• Deliver exceptional player support via live chat, email, and phone.
• Troubleshoot technical issues for players.
• Maintain accurate records of all player interactions.
• Work with teams across Fraud, Payments, and Tech Support.

Skills

Fluent in French and English

Solid customer service experience

Great problem-solving skills

Ability to work under pressure

Strong attention to detail

Natural communicator

Team player

Education

Matric (Grade 12)

Job description

What You'll Be Doing

Deliver exceptional player support via live chat, email, and phone — in both French and English. Help players with accounts, payments, bonuses, and gameplay queries. Troubleshoot technical issues and make sure every player gets back to enjoying the action fast. Promote responsible gaming and always act in line with our compliance standards. Keep accurate records of all player interactions in our systems. Work closely with teams across Fraud, Payments, and Tech Support to resolve player issues. Stay sharp and up to date with new games, features, and promotions — our players rely on your expertise. Go the extra mile to build loyalty and ensure a top-tier player experience.

What We're Looking For

• Matric (Grade 12)
• Fluent in French and English (written and spoken)
• Solid customer service or contact centre experience — gaming experience is a huge advantage
• Natural communicator with great problem-solving skills
• Cool under pressure and comfortable working in a 24 / 7, fast-paced environment
• Strong attention to detail and commitment to doing things the right way
• Positive team player who's ready to make things happen

Package & Remuneration

Salary : R KPI drivent Incentives : R R Medical Aid Contribution R Provident Fund Contribution - 4%

Ready to Play Your Part