French Customer Service Agent

Atm; Cape Town; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A customer service company in Cape Town is seeking a French Customer Service Webchat Agent to deliver exceptional support via calls and emails. The ideal candidate is passionate about customer service, fluent in French and English, and possesses strong analytical skills. A matric certificate and 1-2 years of contact center experience are required. This role offers up to R00 per month and requires in-person work.

Qualifications

• Good command of French and English (verbal & written).
• Passionate about customer service.
• Strong analytical and problem-solving skills.

Responsibilities

• Engage with customers via incoming calls and emails.
• Manage reservations, special requests, and complaints.
• Respond to customer queries and escalate when necessary.

Skills

Customer Service

French (verbal & written)

Analytical skills

Problem-solving skills

Education

Matric certificate or equivalent qualification

Job description

French Customer Service Webchat Agents RequiredJob descriptionFrench Customer Service Agents Required to complete a seasonal contract up to 5months Are you passionate about delivering exceptional customer service and going the extra mile ?

Job Description

Customer focused, results orientated individuals with sound problem-solving & inter-personal skills, to deliver effective engagements to customers.

Key Responsibilities

Customer service engagement via incoming calls and respond to email queriesManaging reservation, special requests, and complaints from customers via the websiteRespond to a defined a range of customer queries or inquiries to deliver appropriate, accepted resolutions for customers Proactively escalation them to appropriate channels ensuring they are handled and resolved in a timely mannerDemonstrate urgency on transactions using standard operating procedures

Requirements

A matric certificate or equivalent qualificationGood command of the French & English (verbal & written)Passionate about customer serviceStrong analytical and problem-solving skillsWebchat experience advantageous A minimum of 1-2 years working experience in dual-focus (back-office & voice) within an inbound / outbound contact center experience

Compensation and Work Location

Pay : Up to R

• 00 per monthWork Location : In person