Freelance Servicenow Consultant - Ai Trainer

Mindrift; Gauteng; Remote; ZAR 200 000 - 300 000; Part time

Job summary

A leading consulting firm is seeking a Freelance ServiceNow Consultant for a remote role. You will support AI projects by configuring ServiceNow and managing ticket forms. Ideal candidates are proficient in ServiceNow with at least 3 years of experience and hold a relevant degree. This part-time role offers flexible work and competitive pay, with rates up to $35/hour based on skills and experience.

Qualifications

• Minimum 3 years of professional experience with ServiceNow.
• Experience in configuring multiple departments in a single Zendesk instance.
• Ability to learn new methods and switch between tasks quickly.

Responsibilities

• Review pre-generated intents and define the sequence of agent steps.
• Create test cases for dialogue flows.
• Write User Agent instructions for consistent automated behavior.

Skills

ServiceNow administration

Ticket forms setup

Advanced English (C1)

Automation experience

Education

Bachelor's or Master's Degree in Business Administration

Job description

Freelance ServiceNow Consultant - AI Trainer

This opportunity is only for candidates currently residing in the specified country.

Your location may affect eligibility and rates.

Please submit your resume in English and indicate your level of English.

At Mindrift, innovation meets opportunity.

We believe in using the power of collective intelligence to ethically shape the future of AI.

What We Do

The Mindrift platform connects specialists with AI projects from major tech innovators.

Our mission is to unlock the potential of Generative AI by tapping into real-world expertise from across the globe.

About The Role

GenAI models are improving very quickly, and one of our goals is to make them capable of addressing specialized questions and achieving complex reasoning skills.

If you join the platform as an AI Tutor in ServiceNow, you'll have the opportunity to collaborate on these projects.

Responsibilities

• Review pre-generated intents and transform them into a logical sequence of agent steps
• Define a test case: dialogue flow (user request, intermediate steps, agent's final response)
• Create a Golden Path: the optimal sequence of tools the agent should invoke
• Write User Agent instructions to ensure consistent and correct automated behavior

How To Get Started

Simply apply to this post, qualify, and get the chance to contribute to projects that match your technical skills, on your own schedule.

From coding and automation to fine-tuning AI outputs, you'll play a key role in advancing AI capabilities and real-world applications.

Requirements

You hold a Bachelor's or Master's Degree in Business Administration and / or any relevant area.

• You have a minimum of 3 years of professional experience, including ServiceNow admin / configuration: Setting up ticket forms, triggers, macros, and automation;
• Managing groups, roles, and permissions;
• Configuring multiple departments or business units within a single Zendesk instance (multi-brand / multi-department setup)

Your level of English is advanced (C1) or above.

You are ready to learn new methods, able to switch between tasks and topics quickly and sometimes work with challenging, complex guidelines.

Our freelance role is fully remote so, you just need a laptop, internet connection, time available and enthusiasm to take on a challenge.

Benefits

Get paid for your expertise, with rates that can go up to $35 / hour depending on your skills, experience, location and project.

Take part in a part-time, remote, freelance project that fits around your primary professional or academic commitments.

Work on advanced AI projects and gain valuable experience that enhances your portfolio.

Influence how future AI models understand and communicate in your field of expertise.

Seniority level

Mid-Senior level

Employment type

Part-time

Job function

Other

Industries

IT Services and IT Consulting