Fraud Consultant / Agent (3 Month Contract)

Isilumko Staffing; Johannesburg; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A staffing agency in Johannesburg is seeking a candidate to implement strategies for detecting and preventing fraud. Responsibilities include investigating fraud alerts, chasing funds with banks, and providing clients with awareness of new fraud risks. The ideal candidate will help improve client satisfaction and reduce departmental costs through effective fraud management.

Responsibilities

• Implement effective strategies to detect, prevent, and investigate fraud.
• Chase funds with agent banks and merchants for fraudulently processed transactions.
• Provide awareness to clients on new fraud risk trends and preventative measures.

Job description

Job Summary

Implementing effective strategies to detect, prevent, and investigate fraud by actioning EFT alerts and card transaction alerts efficiently, resulting in a divisional SLA of 89% and staff productivity of over %.

Chasing funds with agent banks and merchants to secure fraudulently processed transaction, resulting in client satisfaction and high survey ratings and reducing departmental costs for reimbursements.

Providing awareness to clients on new fraud risk trends and the relevant preventative measures; Chargeback processing and Token provisioning.

Application fraud