Fraud/Claim With Online Purchases

O'Brien Recruitment; Cape Town; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A recruitment agency in Cape Town is seeking contractors for a Fraud Claims role. Responsibilities include investigating customer refund claims, identifying fraudulent activity, and liaising with internal teams. Candidates should have 2-3 years of fraud investigation experience, strong analytical skills, and the ability to handle difficult conversations. This role requires working rotational shifts. Competitive salary offered.

Qualifications

• 2-3 years of experience in fraud investigation.
• 5+ years in a customer service contact center.
• Experience with fraud systems and best practices.

Responsibilities

• Investigate customer refund claims for fraud.
• Liaise with teams to manage refunds.
• Analyze refund data to classify customers.
• Monitor refund trends.
• Ensure compliance with fraud protocols.
• Contact customers with high refund claims.

Skills

Analytical skills

Problem-solving skills

Communication skills

Collaboration skills

Interpersonal skills

Fraud investigation experience

Education

Matric

Job description

Overview

Fraud / Claims with Online Purchases: Seeking contractors to start immediately to handle Claims on Online purchases. Responsible for investigating customer refund claims, identifying fraudulent claims, and contacting customers who display unusually high claims rates.

Requirements

• 2-3 years of experience in fraud investigation
• 5+ years in a customer service contact center environment
• Strong analytical, investigation and problem-solving skills
• Experience with fraud systems, refund protocols, tactics and best practices
• Excellent communication, collaboration, and interpersonal skills
• Able to have difficult conversations with customers

Responsibilities

• Conduct investigations into customer refund claims to identify those that may be fraudulent
• Liaise with internal teams to manage and investigate refunds
• Analyze refund data and make decisions on customer classifications based on data provided
• Monitor and identify trends in refund claims at a customer level or store level
• Work with the organization\'s fraud system to ensure that refunds are processed according to established protocols and guidelines
• Contact customers who display high refund claims rates to determine the legitimacy of their claims
• Participate in training sessions on fraud prevention and process controls

Essential

Must have worked in the Fraud Department; if not, must be at the level of a 2IC

Matric

Must be able to work rotational shifts which include the weekend (40 hours per week)