Fraud Analytics Team Lead — Compliance & Performance

CXP are now part of the Huntswood Group; Umhlanga Rocks; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A leading firm in fraud analysis seeks a Team Leader to supervise and motivate a team of Fraud Analysts. This role involves ensuring the delivery of effective services while meeting performance objectives and compliance standards. The ideal candidate will have at least 1 year of experience in team leadership and a Matric/NQF 4 qualification, alongside strong leadership and communication skills. Exceptional attention to detail and a customer-focused approach are essential.

Qualifications

• Minimum of 1 year TL experience in client experience, customer care.
• Knowledge of fraud detection and analysis systems.
• CII qualified or working towards this preferable.

Responsibilities

• Supervise Fraud Analysts and ensure efficient service delivery.
• Provide reports to the Operations Manager.
• Conduct regular reviews and performance appraisals.

Skills

Leadership

Customer service

Problem solving

Communication skills

Time management

Education

Matric/NQF 4 qualification

Tools

Excel

Job description

A leading firm in fraud analysis seeks a Team Leader to supervise and motivate a team of Fraud Analysts. This role involves ensuring the delivery of effective services while meeting performance objectives and compliance standards. The ideal candidate will have at least 1 year of experience in team leadership and a Matric/NQF 4 qualification, alongside strong leadership and communication skills. Exceptional attention to detail and a customer-focused approach are essential.