Fraud Analyst

The Skills Mine; Johannesburg; On-site; ZAR 300,000 - 400,000; Full time

Job summary

A leading skills development company in Johannesburg is seeking an experienced Fraud Risk Analyst to manage and analyze alerts related to suspicious activities. The ideal candidate has solid product knowledge and at least 2-3 years of experience in a Fraud Risk environment, preferably in a call center. Responsibilities include prompt action on fraud alerts, managing client disputes, and ensuring procedural compliance.

Qualifications

• Matric and any relevant certificates, diplomas or completed training courses in Fraud Risk.
• At least 2 to 3 years’ experience in a Fraud Risk environment.
• Good product knowledge.

Responsibilities

• Analyse alerts flagged on the fraud monitoring systems to detect and prevent fraud.
• Action all alerts in the fraud monitoring system promptly.
• Manage inbound calls from clients regarding fraudulent activity.
• Register fraud incidents on the case management system.

Skills

Product knowledge of different products and services

Experience in a Fraud Risk environment

Analytical skills

Education

Matric and relevant certificates or diplomas

Job description

SUMMARY : POSITION INFO :

Requirements

• Matric and any relevant certificates, diplomas or completed training courses in Fraud Risk

Management

• Good product knowledge of different products and services.
• At least 2 to 3 years’ working experience in a Fraud Risk environment, preferably within a Call Centre or shift-based environment.

Responsibilities

• Carefully analyse alerts flagged on the fraud monitoring systems and confirm the validity of suspicious transactions and / or activity with customers to detect and prevent fraud at an early stage. (This includes all fraud types.)
• All alerts in the fraud monitoring system must be actioned promptly, daily.
• Loading security blocks in cases where suspicious transactions or activity cannot be confirmed with customers, and making clear notes on the fraud monitoring and case management systems for record and audit purposes.
• Ensure that inbound calls from clients who want to dispute or report fraudulent activity on their accounts are answered promptly and that the agreed SLA and call abandonment rate are always within agreed service levels.
• Ensure that Fraud incidents are registered on the case management system with accurate and as much information as possible obtained from the client with regards to the incident.
• Ensure that the laid-down procedures are always followed.