Franchise Manager

Net Talent; Polokwane; On-site; ZAR 400 000 - 500 000; Full time

Job summary

A restaurant management firm is seeking a Regional Franchise Manager in Polokwane, South Africa. The successful candidate will manage a portfolio of restaurants, ensuring sales growth and compliance with brand standards. Applicants should have at least 3 years of multi-store experience in the restaurant sector, advanced Excel skills, and a Business Diploma with Grade 12. This role requires significant travel and is open only to South African citizens.

Qualifications

• 3 years of multi-store experience in the Restaurant Industry as an Area/Regional/Franchise Manager.
• 5 years of Restaurant / Fast Food General Manager experience.
• 5 years in Food Cost control, Labour control, and Sales targets.

Responsibilities

• Managing a portfolio of restaurants.
• Driving sustainability, sales, and profitability of sites.
• Assist franchisees in selecting and formulating locality marketing strategies.

Skills

Advanced Excel skills

Customer service

Financial presentations

Marketing strategy

Training intervention

Education

Business Diploma + Grade 12

Tools

GAAP/Micros

Job description

Responsibilities

• Managing a portfolio of restaurants
• Driving sustainability, sales, and profitability of sites
• Assist with the development and implementation of Franchisee specific business plans and budgets
• Driving compliance in line with Franchise Agreements
• Interpret monthly management accounts, benchmark, and suggest corrective actions where necessary.
• Signing off project plans and executing restaurant revamps
• Protect brand integrity via implementation and measurement of Standards of Operations Programs
• Identify and communicate formal training needs to the training department for training intervention.
• Identify in-store training needs and implement on-the-job training interventions and coaching.
• Assist franchisees in selecting and formulating locality marketing strategies in order to increase brand awareness and grow their business turnovers.
• Ensure implementation of national marketing campaigns.
• Enforce correct use of all supporting elements such as point of sale, premiums
• Act as brand custodian and ensure brand integrity is protected at all times via adherence to all requirements across key functions namely, Operations, Development, HR, Training, and Marketing
• Lease and rental negotiations with different property groups for various sites
• Monitor Turnover Performance, Achieve budgeted LOL growth per FM region, Achieve Budgeted turnover, LSM plan executed as per regional plan, and actively drive Brands Marketing strategy
• Financial presentations to the Management Team and the Franchisee network
• Customer Service, Weekly calls, Monthly feedback on restaurants performance, one on ones with individual franchisees (outside required Ops calls)
• Drive franchisee attendance and participation at all regional meetings
• Expense Budget, Accommodation expenses in line with Budget, Traveling expenses in line with budget, Show Expense control initiative
• Operations, archive all budgeted revamps for FM Region,
• Active participation in FM incentives
• Achieve restaurant targeted Training Status as per Brand requirement
• Regional Operations reviews, Health Regulations, Customer Complaints, and Leadership and teamwork
• Operations Campaign, Campaigned Actively Managed and Actively manage poor performing restaurants
• Drive Business profitability for franchisees and 100 % achievement of all store targets

Requirements

• Business Diploma + Grade 12
• 3 years of multi-store experience in the Restaurant Industry as an Area/Regional/Franchise Manager
• Advanced Excel skills
• 5 years experience in GAAP/Micros
• 5 years of experience in Food Cost control, Labour control, Budgets, Expenses, and sales targets
• 5 years of Restaurant / Fast Food General Manager experience
• Must be able to travel daily
• Only SA citizens will be considered