Franchise Growth Lead — E‑Commerce Ops

takealot.com; Wes-Kaap; On-site; ZAR 400 000 - 500 000; Full time

Job summary

A leading e-commerce logistics company in Cape Town is seeking a Franchise Manager to oversee operations and support franchise success. The ideal candidate has management experience, strong analytical skills, and a background in hospitality or retail. This dynamic role includes responsibilities such as training franchisees, monitoring compliance, and driving operational efficiency. The company offers a flexible and engaging work environment.

Qualifications

• Experience managing national or regional operations is required.
• Training experience is beneficial.
• Previous hospitality/retail franchise working experience is advantageous.

Responsibilities

• Assist in setting up SOP’s for all clients across the delivery platform.
• Monitor and upgrade SOP’s where necessary.
• Train and guide franchisees towards better business operations.

Skills

High energy, self-starter

Execution bias

Attention to detail

Strong analytical and critical thinking

Excellent communication

Education

Matric (grade 12) certificate or similar

3 years top management experience

Tools

Microsoft Office (Word, Excel, PowerPoint)

Job description

A leading e-commerce logistics company in Cape Town is seeking a Franchise Manager to oversee operations and support franchise success. The ideal candidate has management experience, strong analytical skills, and a background in hospitality or retail. This dynamic role includes responsibilities such as training franchisees, monitoring compliance, and driving operational efficiency. The company offers a flexible and engaging work environment.