Franchise Enablement Consultant | Centurion

The Recruitment Council; Johannesburg; On-site; ZAR 400 000 - 600 000; Full time

Job summary

A leading recruitment agency in Johannesburg is seeking a candidate to support the implementation of the enablement strategy across the franchise network. The ideal applicant will have short-term insurance experience and 3-5 years in a client-facing role. Strong interpersonal skills and a valid driver's license are essential. This position involves relationship management, compliance and risk oversight, and technology adoption to enhance operations.

Qualifications

• 3-5 years experience in client-facing, operations, training, or enablement role.
• Short-term insurance experience is essential.
• Valid driver's license and willingness to travel nationally.

Responsibilities

• Support implementation of enablement strategy across franchise network.
• Embed and monitor franchise engagement with the company's value proposition.
• Provide tailored support and guidance on risk-related policies.

Skills

Interpersonal skills

Relationship management

Communication skills

Attention to detail

Initiative

Education

Business-related qualification (Business Administration, Insurance, Operations Management, Risk Management)

Job description

Role Purpose

The primary purpose of this role is to support the successful implementation of the enablement strategy across the franchise network.

Key Performance Areas

Value Proposition Enhancement & Delivery : Proactively embed and monitor franchise engagement with the company's value proposition.

The consultant will be the primary point of contact for franchise enablement, building strong relationships with advisers and providing tailored support.

Franchise Vesting & Capability Development : Embed operational standards across the network and identify performance gaps to create improvement plans.

This includes providing guidance on risk-related policies, regulatory expectations, and technology use.

Technology Adoption : Encourage efficient, tech-enabled operations within each franchise by monitoring technology utilization and troubleshooting user issues.

Compliance and Risk Management : Assess and mitigate operational and advice risks to ensure compliance with organizational and regulatory standards.

Investigate incidents and non-compliance to implement corrective actions.

Qualifications and Experience

A business-related qualification in areas such as Business Administration, Insurance, Operations Management, or Risk Management is required.

Short-term insurance experience is essential.

The candidate must have 3-5 years of experience in a client-facing, operations, training, or enablement role.

Exposure to supporting decentralized teams or multi-branch operations is also required.

A valid driver's license and a willingness to travel nationally are necessary for this position.

Skills and Competencies

Strong interpersonal and relationship management skills are crucial for this role.

A practical understanding of short-term insurance processes is essential.

Excellent communication skills and the ability to train others on digital tools are key.

The role requires high attention to detail, a strong sense of initiative, and accountability.