Fragrance Advisor - Woolworths Canal Walk

The Prestige Cosmetics Group; Cape Town; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading cosmetics firm is seeking a Fragrance Advisor at Woolworths Canal Walk to enhance client experiences, achieve sales targets, and maintain brand standards. Ideal candidates should have a Matric certificate and at least 2 years of retail experience in cosmetics or fragrances. This role requires strong teamwork and customer service skills. Willingness to work weekends and shifts is essential.

Qualifications

• At least 2 years of experience in cosmetics or fragrance in a retail environment.
• Demonstrated retail knowledge and current industry trends.
• Must be able to work weekends and shifts as required.

Responsibilities

• Achieve monthly and annual sales targets.
• Provide an exceptional client experience.
• Maintain hygiene and safety standards.

Skills

Sales skills

Customer service

Teamwork

Knowledge of cosmetics and fragrances

Education

Matric certificate

Job description

Job title: Fragrance Advisor - Woolworths Canal Walk

Job Location: Western Cape, Cape Town

Deadline: December 12, 2025

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Purpose of the Role

The purpose of the role is to provide an exceptional client experience to maximise sales and profitability; to ensure that operating standards are executed and maintained, and to build and enhance the retailer brand image.

Key Responsibilities

Maximise Turnover, Profit and Productivity

• Achieve monthly and annual sales targets
• Assist in setting up and driving sales at events / launches / retailer activities
• Provide feedback on sales / customer related issues or concerns timeously

Brand Management

• Monitor competitor activity, stay up to date with current industry trends
• Ensure that hygiene and safety standards are maintained according to retailer requirements at all times
• Adhere to and maintain brand standards at all times

Stock Management, Merchandising and Store Operations

• Ensure that stock is merchandised according to merchandising guidelines
• Report out of stocks to line manager daily to drive sales and maintain an exceptional client experience
• Stock administration, stockloss prevention, stock level control and management
• Implementation and adherence to operating procedures and policies at all times
• Asset control and security
• Point of sale

Customer Experience

• Provide an exceptional and consistent client experience to all clients
• Uphold and reinforce the Client journey and experience standards
• Build relationships, loyalty and inspire confidence in clients by providing fragrance recommendations
• Use expert knowledge and skills when demonstrating fragrances to clients
• Share fragrance tips, expert knowledge, current trends and provide customers with a personalised, educational experience
• Drive increased customer data base (attraction of NEW customers)

Teamwork

• Work in collaboration with other colleagues and stakeholders to ensure a harmonious working environment, contribute to the execution of the overall sales operational plan, participate in and support all events and hold each other accountable
• Support and assist new team members with onboarding and orientation
• Ensure that exceptional; consistent standards are maintained
• Live the company values; conduct oneself with integrity at all times

Administration

• Daily tracking sheets / reports completed and submitted as required
• Implementation of CRM processes
• Retail reports and updates as required

Competencies

• Deciding and Initiating Action
• Working with People
• Relating & Networking
• Adhering to Principles and Values
• Persuading and Influencing
• Planning and Organising
• Delivering Results & Meeting Customer Expectations
• Coping with pressure and setbacks

Requirements / Qualifications

• Matric certificate
• At least 2 years cosmetics / fragrance experience within a retail environment
• Must be able to demonstrate retail knowledge and current industry trendsMust be a team player, an active learner and problem-solver
• Must be willing to work weekends and shifts as required
• Must have own transport
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