Forward Deployed Engineer

Salesforce, Inc.; South Africa; On-site; ZAR 1,000,000 - 1,600,000; Full time

Job summary

Salesforce is hiring Senior Forward Deployed Engineers—the Technical Builders responsible for delivering complex agentic AI solutions inside enterprise environments. You’ll own outcomes end-to-end, from architecture decisions to production handoff, and mentor the next wave of engineers.

You’ll work with Cursor, Claude, and Salesforce tools like Vibes, shaping engineering standards and driving adoption with a Deployment Strategist.

Responsibilities

• Own customer outcomes end-to-end with a Deployment Strategist.
• Lead technical delivery and set engineering standards.
• Mentor engineers through code reviews and pair sessions.
• Design and ship agentic AI systems on the Agentforce platform.
• Develop data lifecycles for AI applications.
• Build dashboards and KPI reporting for deployment health.
• Prototype proofs-of-concept and MVPs quickly.
• Stay at the forefront by piloting new AI tools.

Skills

Architectural design

AI systems

Technical leadership

Mentoring engineers

Tools

Cursor

Claude

Vibes

Job description

Job Category

Sales

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Salesforce is hiring Senior Forward Deployed Engineers - the Technical Builders, responsible for deciding that leads who design, build, and deploy the most complex agentic AI solutions directly inside enterprise customer environments. You'll lead technical delivery on your team, mentor the next wave of engineers, and set the engineering standards that define how agentic AI gets deployed at scale. Partnering closely with a Deployment Strategist (Strategic Builder - a customer-facing advisor who shapes AI strategy and drives adoption), you'll own outcomes end-to-end, from architecture decision to production. Your passion for well-crafted software that solves real problems will be supported by best-in-class AI tools and a team of talented builders around you.

The Senior Builder Experience

• Technical Ownership: Partner with a Deployment Strategist to own customer outcomes end-to-end. You're the senior technical authority in the room, ensuring deliverables meet the highest engineering standards, whether it was generated by an AI tool by a colleague or written by you directly.
• AI-Supported Engineering: Cursor, Claude, and Salesforce coding products like Vibes are embedded in your daily workflow. The conventions and patterns you develop tend to propagate through the team because other Builders look to your work as reference.
• Roadmap Influence: Your field experience routes directly to Product and Engineering. The gaps you hit and the edge cases you encounter in real life customer environments become the features they ship. Senior Forward Deployed Engineers are the most credible voice in agentic AIproduct evolution.
• Continuous Innovation: You're expected to stay at the forefront - piloting emerging AI tools, experimenting with new models and frameworks, and sharing what you learn with your team and customers.

What You’ll Actually Be Building

• Own end-to-end build and deployment of agentic AI solutions for Salesforce's most strategic customers - from architecture decisions through production handoff.
• Design and ship agentic systems on the Agentforce platform: agent logic, tool calls, multi-agent orchestration, deterministic guardrails, and the integration patterns that hold up in enterprise environments. Your reference implementations become the basis for how other Builders approach similar problems.
• Own the data lifecycle: model design, processing pipelines, and data readiness for AI applications across Salesforce Data 360, Snowflake, Databricks, and customer-specific platforms.
• Resolve the technical blockers that other engineers can't - data integration failures, model deployment issues, orchestration breakdowns, performance regressions. These problems are routed to you because of your track record of solving them.
• Build and maintain agent performance dashboards and customer KPI reporting to track deployment health and business outcomes across engagements.
• Develop proofs-of-concept and MVPs quickly, with the judgment to know which decisions can be deferred and which need to be right the first time.
• Codify what you learn. The patterns, reusable assets, and internal frameworks that come out of your real customer work become the playbooks the rest of the org draws from.
• Mentor other Engineers through code reviews, pair sessions, and shared work. Most of your influence on developing engineers happens inside the same codebases you’re building in.
• Provide technical depth on at-risk or strategically critical deployments when senior engineering judgment is needed.