Forex Cash Team Leader

Standard Bank; Gauteng; On-site; ZAR 450 000 - 600 000; Full time

Job summary

A leading financial institution is seeking a Cash Operations Manager in Gauteng to oversee cash and forex operations, manage a team, and ensure compliance with regulations. The ideal candidate has a National Diploma and substantial experience in a branch banking environment, particularly in cash handling and risk management. This role offers excellent opportunities for professional growth and leadership.

Qualifications

• 4–5 years' experience in a branch banking environment with cash handling and foreign exchange.
• 2–3 years in a leadership role managing a cash operations team.
• FAIS-aligned qualification is advantageous.

Responsibilities

• Lead and manage a team of Level II Cash Consultants.
• Oversee all cash functions including ATM maintenance and compliance.
• Ensure operational efficiency and enhance client service.

Skills

Cash handling

Leadership

Client engagement

Risk management

Education

National Diploma (NQF 6 or higher) in Business, Commerce, Finance, or related field

Job description

Job Overview

Business Segment : Personal & Private Banking

Location : ZA, Western Cape, Cape Town, Shop, Canal Walk Shopping Centre, Century Blvd, Century City

Job Type : Full-time

Job Ref ID : A-

Date Posted : 11 / 4 / Job Description To oversee all cash (including forex) matters (e.g., Cash Consultant II and / or ATMs) for a Point / s of Representation (POR / s) within client experience, product and laid down requirements.

Responsibilities

• Team Leadership & Performance Management: Lead, coach, and manage a team of Level II Cash Consultants, driving a culture of accountability, high performance, and exceptional client service.
• Cash & Forex Operations Oversight: Oversee all cash functions including ATM / ANA maintenance, reconciliation, bulk cash, and foreign exchange operations, ensuring accuracy, efficiency, and compliance with SARB and bank regulations.
• Risk, Compliance & Governance: Act as a custodian and key risk manager, ensuring all transactions, audits, and controls are managed within mandate and that irregularities are resolved timeously.
• Operational Efficiency & Client Experience: Analyse cash flow trends, maintain optimal cash levels, support digital migration, and collaborate across departments to enhance service delivery and operational effectiveness.

Qualifications

• National Diploma (NQF 6 or higher) in Business, Commerce, Finance, or a related field.
• FAIS-aligned qualification (where applicable) will be advantageous.
• Additional certifications in cash management, ATM / forex operations, or risk and compliance will be beneficial.
• 4–5 years' experience in a branch banking environment, with a solid understanding of cash handling, foreign exchange, ATM operations, and bulk cash procedures.
• 2–3 years in a leadership or supervisory role, managing a cash operations team, with proven ability to drive performance, manage risk, and uphold compliance in a high-volume environment.
• Demonstrated ability to interpret and apply banking policies, including SARB regulations, cash security protocols, and operational risk management standards.
• Experience in client engagement and internal collaboration, particularly around resolving cash discrepancies, managing escalations, and enhancing customer service in a frontline environment.

Additional Information

Behavioural Competencies :

• Adopting Practical Approaches & Exploring Possibilities
• Articulating Information & Providing Insights
• Challenging & Generating Ideas
• Convincing People & Understanding People
• Following Procedures & Upholding Standards
• Making Decisions

Technical Competencies :

• Application & Submission Verification (Consumer Banking)
• Banking Process & Procedures
• Client Retention
• Customer Acceptance & Review (Consumer Banking)Customer Understanding ( Consumer Banking)
• Product Knowledge (Consumer Banking)

Please note : All our recruitment processes comply with the applicable local laws and regulations.

We will never ask for money or any form of payment as part of our recruitment process.

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