Forensic Specialist

Old Mutual; Wes-Kaap; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A prominent financial services company seeks a certified fraud investigator to uncover fraudulent activities and ensure the timely resolution of fraud cases. You will investigate flagged fraud alerts, engage with customers, and work collaboratively with internal stakeholders. The ideal candidate has a bachelor's degree in forensics, at least 2 years of experience, and proficiency in data analysis. Join our mission to protect our customers and safeguard financial wellness, with access to advanced fraud detection tools in a supportive work environment.

Benefits

Exposure to cutting-edge fraud detection tools

Collaborative work environment

Qualifications

• 2–4 years’ experience in fraud investigations or financial crime response.
• Advanced data analysis and interpretation skills.
• SQL knowledge advantageous for automating data feeds.

Responsibilities

• Investigate suspected fraud cases using defined protocols.
• Perform case analysis by reviewing transaction data.
• Prepare and present detailed investigation reports.

Skills

Action Planning

Claims Management

Data Compilation

Data Controls

Executing Plans

Financial Auditing

Insurance Claims Investigations

Typology

Education

Bachelor’s degree in Forensics or a related field

Certification in fraud investigation (e.g., CFE or equivalent)

NQF Level 7 - Degree, Advanced Diploma or Postgraduate Certificate

Job description

Let's Write Africa's Story Together!

Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.

Job Description

Join our fight against fraud.

Are you a certified fraud investigator who thrives on uncovering the truth behind suspicious activity? Do you see patterns where others see noise? If you’re passionate about executing investigations and ensuring timely resolution of fraud cases, we want you on our team.

At Old Mutual, we’re on a mission to make financial wellness a reality for millions. As part of our fast‑paced, future‑forward Goals, Rewards and Digital Channels team, your focus will be on Response & Escalation – investigating confirmed fraud alerts, managing escalation paths, and ensuring effective communication with impacted customers.

What You’ll Do

• Execute investigations into suspected fraud cases flagged by monitoring systems.
• Follow defined escalation paths for unresolved or high‑risk cases.
• Apply investigation protocols and adhere to strict timelines.
• Communicate with customers professionally during fraud resolution.
• Ensure timely and effective resolution of confirmed fraud cases.
• Pattern recognition in large data sets.
• Rule‑based logic development and testing.
• Root cause and control weakness analysis.

What You Bring

• Bachelor’s degree in Forensics or a related field.
• Certification in fraud investigation (e.g., CFE or equivalent) – mandatory.
• 2–4 years’ experience in fraud investigations or financial crime response.
• Advanced data analysis and interpretation.
• Automating data feeds for dashboards (SQL knowledge advantageous).
• Strong understanding of investigation protocols and regulatory compliance.
• Ability to work under pressure and meet strict timelines.
• Stakeholder engagement and action planning.
• Excellent written and verbal communication.
• Understanding of governance and compliance frameworks.
• Change management and implementation planning.

Why Join Us?

• Be part of a team dedicated to protecting customers and fighting fraud.
• Work in a collaborative environment with clear operational focus.
• Gain exposure to cutting‑edge fraud detection tools and processes.

Key Responsibilities

• Investigate suspected fraud cases: Act as the first responder for loyalty and digital fraud alerts, applying defined investigation protocols to gather, analyze, and preserve evidence in compliance with regulatory and forensic standards.
• Perform detailed case analysis: Review transaction data, identify patterns, validate facts, and determine the nature and extent of fraudulent activity, ensuring accuracy and completeness of findings.
• Prepare and present investigation reports: Document evidence and outcomes clearly, providing actionable recommendations for resolution or escalation to governance and legal teams where required.
• Collaborate and escalated effectively: Work closely with internal stakeholders, risk committees, and external authorities when necessary, following established escalation paths for unresolved or high‑risk cases.
• Maintain ethical and regulatory compliance: Ensure confidentiality, integrity, and adherence to all relevant laws, internal policies, and industry standards throughout the investigation process.

Skills

• Action Planning
• Claims Management
• Data Compilation
• Data Controls
• Executing Plans
• Financial Auditing
• Insurance Claims Investigations
• Typology

Competencies

• Action Oriented
• Business Insight
• Collaborates
• Decision Quality
• Financial Acumen
• Instills Trust
• Manages Complexity
• Optimizes Work Processes

Education

NQF Level 7 - Degree, Advanced Diploma or Postgraduate Certificate or equivalent

Closing Date

13 December 2025, 23:59

The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question.