Foreign Language Call Centre Agent

Flash Group; Wes-Kaap; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A leading call centre provider in Western Cape is seeking a Foreign Language Call Centre Agent fluent in Amharic and English. The role involves resolving customer complaints, providing product information, and ensuring superior service. Candidates should have Matric and ideally 6 months of call centre experience. This is a permanent position offering a chance to work in a dynamic environment.

Qualifications

• Must be bilingual, fluent in Amharic and English.
• Fluency in Bengali is an advantage.
• 6 months experience in Call Centre preferred.

Responsibilities

• Handle and resolve customer complaints.
• Provide product and service information.
• Process orders accurately.

Skills

Fluency in Amharic

Perfect telephone etiquette

Ability to handle irate customers

Multitasking

Education

Matric

Tools

Computer literacy

Job description

Flash

2025/05/22 Western Cape

Job Reference Number: FH-372

Department: GSSC

Business Unit:

Industry: Call Centre

Job Type: Permanent

Positions Available: 3

Salary: Market Related

We are looking for a Foreign Language Call Centre Agent in Bellville, Cape Town to provide customer services to the customers that are Urdu, Amharic or Bengali speaking.

Responsibilities

• Handle and resolve customer complaints
• Provide customers with product and service information
• Effectively deal with job stress, angry callers, and upset customers
• Support and provide superior service via phones, e-mails and faxes as a receiver and caller
• Answer calls professionally
• Respond to customer inquiries
• Enter customer information and update
• Process Orders accurately
• Identify and escalate priority issues
• Sell to Customers
• Route calls to appropriate resources
• Follow up customer calls where necessary
• Complete attendance registers
• Meets commitments to customers
• Other duties as assigned by management

Job Requirements

Minimum Requirements:

• Matric
• Must be bilingual, with fluency in Amharic and English
• Fluency in Foreign Languages i.e. Bengali and Amharic will be an advantage
• 6 months Call Centre Experience will be an advantage
• Must be computer literate

Attributes

• Be able to listen to the customer’s query and respond adequately
• Perfect telephone etiquette
• Able to handle irate customers
• Able to multitask