Food Service Ambassador

Vineyard, Oude Werf and Stellenbosch Hotels by Petousis; Cape Town; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A local hospitality group in Cape Town is seeking a Food Service Ambassador to provide world-class service and memorable experiences to guests. This role involves working across various food and beverage outlets, preparing for service, welcoming guests, and ensuring their dining experience exceeds expectations. Ideal candidates will have upmarket restaurant experience, excellent communication skills, and a neat professional appearance. This is a permanent position with opportunities for growth and comprehensive benefits.

Benefits

Growth opportunities

Comprehensive medical aid

Wellness activities

Qualifications

• Relevant experience in a 4-star or equivalent restaurant environment.
• Ability to work various shifts including restaurant, room service, and events.
• Professional appearance and hygiene to maintain a positive guest experience.

Responsibilities

• Ensure world-class service in various food and beverage settings.
• Prepare areas for service and welcome guests.
• Upsell products and meet service targets.

Skills

Upmarket restaurant experience

Excellent communication skills

Menu and wine knowledge

Service operations skills

Technology usage

Tools

Micros

Speed point machine operations

Job description

Vineyard Home

Oude Werf Home

Food Service Ambassador (FSA-26)

Overview

At The Vineyard Hotel, we're more than just a team. Every staff member plays a crucial role in creating an exceptional guest experience. Our commitment to our staff goes beyond hospitality. We prioritise their well‑being, providing on‑demand healthcare, wellness activities, assistance with essentials, and healthy meals.

We also offer growth opportunities through internal programs, traineeships, study loans, and professional coaching for managers. Comprehensive benefits, including medical aid, retirement and disability funding, are part of the package.

Our care for our staff and our dedication to social and environmental responsibility sets us apart. Join our community that values respect, care, and growth.

Reference

FSA-26

Salary

ZAR/hour + 0

Job Location

• South Africa – City of Cape Town – Cape Town – Newlands

Job Type

Permanent

Posted

Tuesday, January 6, 2026

Responsibilities

Our Food and Beverage Service Ambassador is responsible for ensuring our guests receive world‑class service, award‑winning cuisine, and memorable experiences at our conference and events, room service, bars, restaurants, and lounge.

You will work in any food and beverage outlet and prepare the area for service, welcome and seat guests, and serve guests from the start to the finish of their dining or conference experience while providing personalised guest experiences, upselling products, and meeting targets.

You require relevant upmarket restaurant experience in a 4* or equivalent environment, with a background in using micros and speed point machine operations. You are able to work various shifts across multiple functions (restaurant, room service, lounge, conference, and events).

You should demonstrate a neat and professional appearance at all times, ensuring a positive guest experience is always maintained. Your Food & Beverage Service operations skills within an upmarket environment will showcase your ability to deliver exemplary service. You possess comprehensive product knowledge of the hotel and the city, allowing you to offer valuable insights to our guests.

Excellent communication skills are essential, as is your familiarity with menu terminology, menu & wine knowledge, and an in-depth understanding of the current menu & wine list. Your selling skills will enable you to promote our offerings effectively, and your ability to use technology, including mobile devices, will ensure efficient service delivery.

Apply

To apply, please click on the apply button and follow the instructions.

Closing Date

11 January 2026

Equal Opportunity

We are an equal opportunity employer.

Contact

Ashley Maloka