FOH Reservationist

Bushwise; Rustenburg; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A leading luxury lodge operation is seeking a professional FOH Reservationist to manage guest reservations and support front of house duties. The ideal candidate will possess excellent communication skills, a passion for guest service, and strong attention to detail. Responsibilities include coordinating with departments, handling inquiries, and ensuring a seamless guest experience. This is a full-time position with a competitive salary offered in Rustenburg, South Africa.

Qualifications

• Previous experience in a reservations or Front of House role within a lodge or hospitality environment.
• Strong administrative and computer skills, experience with reservation systems preferred.
• Excellent written and verbal communication skills.
• High attention to detail, organization and time management.
• Customer‑centric mindset to handle guest queries gracefully.
• Professional presentation and a team‑oriented attitude.
• Ability to work flexible hours, including weekends and holidays.

Responsibilities

• Manage all guest reservations efficiently, including individual and group bookings.
• Coordinate with internal departments for seamless guest experiences.
• Maintain accurate records of reservations, cancellations, and special requests.
• Respond promptly to email and telephone inquiries with professionalism.
• Assist with check‑ins, check‑outs, and guest hosting.
• Support lodge management with administrative and operational duties.
• Ensure guest information is handled with confidentiality and accuracy.
• Maintain a welcoming and professional environment in guest areas.

Skills

OpenTable

Multi‑line Phone Systems

Customer Service

Hotel Experience

Hospitality Experience

Computer Skills

Paratransit

POS

Host / Hostess Experience

Office Experience

Filing

Phone Etiquette

Job description

We are seeking a professional and service-driven FOH Reservationist to join a leading luxury lodge operation. The ideal candidate will have excellent communication skills, a passion for guest service and strong attention to detail. This position combines reservation management with ad‑hoc Front of House duties requiring flexibility, initiative and a polished guest‑focused approach.

Key Responsibilities

• Manage all guest reservations efficiently, including individual and group bookings.
• Coordinate with internal departments to ensure seamless guest experiences from booking to check‑out.
• Maintain accurate records of reservations, cancellations and special requests.
• Respond promptly to email and telephone enquiries with professionalism and product knowledge.
• Assist with check‑ins, check‑outs and guest hosting as part of Front of House responsibilities.
• Support lodge management with administrative and operational duties as needed.
• Ensure all guest information is handled with confidentiality and accuracy.
• Maintain a welcoming and professional environment in guest‑facing areas.

Qualifications

• Previous experience in a reservations or Front of House role within a lodge hotel or hospitality environment.
• Strong administrative and computer skills (experience with reservation systems and Microsoft Office preferred).
• Excellent written and verbal communication skills.
• High attention to detail, organization and time management.
• Customer‑centric mindset with the ability to handle guest queries gracefully.
• Professional presentation and a team‑oriented attitude.
• Ability to work flexible hours, including weekends and holidays.

Key Skills

• OpenTable
• Multi‑line Phone Systems
• Customer Service
• Hotel Experience
• Hospitality Experience
• Computer Skills
• Paratransit
• POS
• Host / Hostess Experience
• Office Experience
• Filing
• Phone Etiquette

Employment Type: Full Time

Vacancy: 1

Monthly Salary: 10000 - 10000