Fnb Community Advisor Dha

Firstrand; Gauteng; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A leading financial institution in South Africa is seeking a proactive individual to enhance customer experiences and achieve sales targets. Responsibilities include managing client portfolios, converting leads to sales, and providing exceptional service. The ideal candidate should have a proven track record in sales, strong customer engagement skills, and the ability to exceed expectations in a competitive environment.

Qualifications

• Proven track record in sales and client management.
• Ability to meet targets and improve customer experiences.
• Strong communication skills to educate clients on services.

Responsibilities

• Provide a positive customer experience by addressing needs.
• Achieve revenue targets by growing existing clients.
• Convert leads into successful sales.
• Manage and grow client portfolios effectively.
• Track and control both sales and service activities.

Skills

Customer service orientation

Sales experience

Lead generation

Relationship management

Job description

Job DescriptionTo provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations as well as educating customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process adhering to policy and processAchieve the Net Income Return for the Business as defined in the Financial Performance Report of the Business.Achieve revenue targets by either growing a portfolio of existing clients (optimising revenue opportunities) or by acquiring new clients.Convert identified leads into successful sales.

Achieve individual targets as set according to appropriate business area or sales plan.Deliver exceptional service that exceeds customers' expectations through proactive, innovative and appropriate solutions.Manage existing clients and grow portfolio through making contact and generating leads through the Net Promoter Tool.Manage the growth of active customer Account Base to increase client base.Maximise cross sell opportunities and strengthen client relationships.Track, control and influence sales activities with the specific aim to achieve previously determined sales targets.Track, control and influence service activities with the specific aim to achieve previously determined service targetsply with governance in terms of legislative and audit requirements.Track, control and influence service activities with the specific aim to increase service efficiencies.Track, control and influence sales activities with the specific aim to increase sales efficiencies.Check all transactions on a daily basis to ensure new business applications are closed within appropriate timelines.Manage the sales diary (daily) by making agreed number of appointments per month and conduct agreed number of sales presentations per month.Provide accurate and reliable sales statistics.Manage own development to increase own competencies.Job DetailsTake note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.19 / 11 / 25All appointments will be made in line with FirstRand Group's Employment Equity plan.

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