FNB Community Advisor

FirstRand Bank India; Hartswater; On-site; ZAR 83,000 - 124,000; Part time

Job summary

FNB POP team seeks a Customer Service Community Advisor to deliver prompt, accurate service, understand customer needs, and process requests efficiently at a branch.

This 12-month hourly-rate contract focuses on frontline service, digital channel adoption, and growing the client base while upholding FNB standards and governance.

Qualifications

• Excellent communication and relationship-building abilities in a customer-facing role.
• Ability to guide customers toward digital and self-service solutions while maintaining service excellence.
• Strong accuracy, discipline and adherence to processes with governance awareness.

Responsibilities

• Serve customers promptly and professionally, ensuring needs are understood.
• Deliver service aligned to Balanced Scorecard standards and drive customer satisfaction.
• Support sales and service delivery, growing the client base and cross-sell opportunities.

Skills

Communication skills

Relationship building

Digital guidance

Sales opportunity identification

Accuracy & governance

Time management

Education

Grade 12 / NQF 4

NQF5 Certificate in Banking / Business Admin / Customer Service

Job description

Job Description

To provide the customers with excellent service by ensuring that they are served promptly, understanding their needs and processing their requests

Hello Future Community Advisor

Welcome to FNB , the home of the #changeables. We are a trusted partner, deeply invested in creating a better world by delivering innovative, contextual, and customer-centric financial solutions.

As part of ourFNB Points of Presence (POP)team, theCommunity Advisor plays a critical frontline role in delivering excellent service to customers ensuring they are served promptly, their needs are understood, and their requests are processed accurately and efficiently. This role contributes to business growth by driving exceptional customer experiences, growing the client base, and supporting sales and service delivery aligned to FNB's standards.

Now's the time to imagine your potential in a role where service excellence, customer understanding, and operational effectiveness come together.

Please note that this is a 12-Month Hourly Rate Contract (FNB Branch)

Are you someone who can:

• Serve customers promptly and professionally, ensuring their needs are fully understood

• Deliver an excellent customer experience aligned to Balanced Scorecard service standards

• Achieve net profit growth through effective sales and service support

• Manage the migration of customers from traditional transactions to Self-Service and digital channels

• Grow the active customer account base to expand overall client engagement

• Identifyand maximise cross-sell opportunities to strengthen customer relationships

• Track, control, and influence sales activities to achieve predetermined sales targets

• Track, control, and influence service activities to improve service efficiencies

• Provide efficient administration through careful planning,accuratereporting, andtimelyinformation updates

• Check and verify transactions daily to ensure new business applications are processed and closed within required timelines

• Produceaccurateand reliable sales and service statistics for management and decision‑making

• Comply withgovernance, legislative, and audit requirements

• Uphold FNB's Golden Rules processes and procedures consistently

• Take accountability for self‑development and continuously grow personal capability

Qualification & Experience Requirement

• Minimum Qualification: Grade 12/ NQF Level 4

• Preferred Qualification: NQF Level 5 Certificate inBanking, Business Administration, Customer Service, or related fields recognized by FAIS

• 1-3 years of experience in customer‑facing environments, service delivery, or client support within financial services

You will be an ideal candidate if youpossessthe following:

• Excellent communication and relationship‑building skillsand an ability to engage diverse customer needs

• Confidence in guiding customers toward digital and Self‑Service solutions

• Ability toidentifysales opportunities and support portfolio growth

• High levelsof accuracy, discipline, and adherence to process

• Strong organising, planning, and time‑management capability

• Commitment to delivering consistent, exceptional service

You will have access to:

• A customer‑facing role within the FNB Points of Presence network

• Exposure to digital enablement, customer engagement, and frontline service practices

• Ongoing learning and development aligned to service, sales, and operational excellence

• A collaborative, supportive branch environment focused on customer delight

You can be a match if you are:

• Customer‑centric with a passion for delivering exceptional experiences

• Motivated by achieving performance targets

• Organised and detail‑driven with strong follow‑through

• Ethical, compliant, and aligned to governance requirements

• A strong teamplayer who builds positive working relationships

• Proactive in your learning and personal development

All appointments will be made in line with FirstRand Group's Employment Equity Plan . The Bank supports the recruitment and advancement of individuals with disabilities. Candidates may disclose disability information voluntarily; this information will be kept confidential unless required by law.