FMCG Customer Service Representative

Scholtz Partners International; Cape Town; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A leading supplier in the FMCG industry in Cape Town is seeking an experienced Customer Service Representative. The role involves providing exceptional support to clients in a dynamic food industry environment. Ideal candidates will have at least 2 years of experience in FMCG customer service, strong communication skills, and the ability to thrive under pressure. Join a valued team dedicated to excellence in customer service.

Benefits

Benefits

Qualifications

• 2 years of experience in FMCG Customer Service required.
• Experience in the Food Industry is essential.
• Ability to adapt to internal CRM tools.

Responsibilities

• Provide exceptional customer support to clients.
• Communicate effectively with customers.
• Maintain high levels of customer satisfaction.

Skills

Customer service experience

Excellent communication skills

PC skills

Professional telephonic etiquette

Ability to work under pressure

Tools

Pastel

Job description

Salary: R16,500 + Benefits

Cape Town, Western Cape location

Work with a quality wholesale bakery ingredients supplier

Be part of the exciting FMCG industry

About the role

Our client in the FMCG industry is a supplier of quality wholesale bakery ingredients, bakery products, food ingredients, and bakery supplies to bakeries, food manufacturers, and top retail brands. They're looking for an experienced Customer Service Representative to provide exceptional support to their clients.

Essential Requirements

• 2 years of experience in FMCG Customer Service (Food Industry Required)
• Minimum 2 years of experience in the Food Industry (FMCG)
• Excellent PC skills - ability to adapt to new and existing internal CRM tools
• Systems knowledge (Pastel)
• Good command of the English Language
• Excellent verbal and written communication skills
• Professional telephonic etiquette
• Ability to work in a fast-paced, high-pressure environment
• Initiative and strong follow-through skills
• Team player mentality
• Hardworking, organized, and excellent work ethic

Perfect for

• Customer-focused professional with FMCG background
• Someone who thrives in a dynamic food industry environment
• Detail-oriented individual with strong communication skills

Team player who excels under pressure

Join a trusted company that values excellence in customer service and be part of a team that supplies quality ingredients to top bakeries and food manufacturers!

Ready to serve excellence?