(Fluent English) Technical Support Consultant (remotely)

SupportYourApp; Johannesburg; Remote; ZAR 300 000 - 400 000; Full time

Job summary

A global tech support company is looking for a Technical Support Consultant to join their team. This role involves providing technical assistance via email, resolving customer issues, and ensuring a positive customer experience. Candidates should have excellent English skills, experience in technical support, and a strong understanding of technology. Position offers a remote work option and a fixed schedule from Monday to Friday.

Benefits

Inclusive international environment

Paid intensive training and probation

Good bonuses for referring friends

Work-life balance

Qualifications

• Excellent English skills in both spoken and written forms.
• Previous experience in providing technical support.
• Solid understanding of operating systems and email systems.

Responsibilities

• Provide exceptional support via emails.
• Resolve technical issues related to OS and email systems.
• Assist with onboarding, billing inquiries, and account management.

Skills

Excellent English skills (at least C1)

Experience in technical support

Strong understanding of operating systems

Comfortable with technology

KPI-driven understanding of performance metrics

Hands-on experience with CRM (Zendesk preferred)

Patience and resilience

Positive and responsible attitude

Job description

Passionate about the world of tech? What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions? Join our team as a Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach. Excited? Let's see what it takes 💛

What you will do

• Provide exceptional support via emails
• Resolve issues related to OS, email systems, and other technical aspects of the product
• Assist customers with onboarding, billing inquiries, refunds, and general account management
• Build positive and long-lasting relationships with customers
• Meet team KPIs
• Always be up-to-date with cutting-edge technology
• Securely work with customers' sensitive information
• Apply the latest and greatest customer happiness practices
• Maintain working knowledge of our client's products and services
• Communicate with developers and other departments of various IT companies

What you need to succeed in this role

• Excellent English skills (at least C1 for both spoken and written)
• Experience in technical support
• Strong understanding of operating systems, email systems, and related technologies.
• Comfortable with technology and eager to learn new tools
• KPI-driven, with a clear understanding of performance metrics
• Hands-on experience with CRM (Zendesk preferred)
• Patience and resilience when handling complex cases or difficult customers
• Positive and responsible attitude
• Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps-download and 40 Mbps-upload)

Benefits and Perks

• Fixed schedule: Monday-Friday, 3 PM - 11 PM CET
• Opportunity to work fully remotely
• Inclusive international environment
• Compensation in USD
• Good bonuses for referring friends
• Paid intensive training and probation
• Work-life balance
• Responsive management interested in your growth and long-lasting cooperation
• Greenhouse conditions for self-development
• The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected

Who we are

SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe. We work with clients from over 30 countries and speak over 60 languages. Since 2010, we've become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world. We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience. We welcome people with various backgrounds and experiences. Grab the chance to join us and send your CV in English, pointing out your outstanding skills!

Visit our website: www.supportyourapp.com

DISCLAIMER

We are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of opportunities and benefits. Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice.