(Fluent English) L1 Technical Support Consultant (South Africa)

Supportyourapp; Johannesburg; Remote; ZAR 512 000 - 770 000; Full time

Job summary

A leading tech support company is seeking an L1 Technical Support Consultant. You will handle customer inquiries, monitor hardware issues, and ensure effective resolutions. The ideal candidate has strong English skills, tech support experience, and is customer-oriented. Enjoy the flexibility of remote work and various perks including paid training and a happy work culture.

Benefits

Flexible schedule

Opportunity to work fully remotely

Good bonuses for referring friends

Paid intensive training

Work-life balance

Responsive management interested in your growth

Responsibilities

• Handle customer inquiries involving technical issues.
• Monitor client hardware in real time for issue detection.
• Follow procedures to escalate issues to internal teams.
• Maintain accurate records of system failures.
• Collaborate with client's internal teams for issue resolution.

Skills

Excellent English communication skills

1+ years of experience in Technical Support

Basic hardware and software troubleshooting

Tech-savvy with hardware experience

Familiarity with Zendesk or similar systems

Fast typing skills

Problem-solving abilities

Customer-oriented attitude

Excellent interpersonal skills

Job description

Passionate about the world of tech?

What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions?

Join our team as a L1 Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office.

Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.

Excited?

What you will do

• Handle customer inquiries involving technical issues and feedback, providing timely and effective solutions.
• Monitor client hardware in real time and ensure prompt issue detection and escalation when needed.
• Follow established procedures to expand issues to the appropriate internal teams and stakeholders.
• Maintain accurate and up-to-date records of system failures, maintenance activities, and identified bugs.
• Collaborate and communicate effectively with the client's internal teams to ensure smooth operations and timely issue resolution.

What you need to succeed in this role

• Excellent English communication skills (at least C1 for both spoken and written).
• 1+ years of proven experience in Technical Support.
• Ability to identify and resolve basic hardware and software issues independently.
• Tech‑savvy with hands‑on experience in hardware troubleshooting.
• Familiarity with Zendesk or similar ticketing systems.
• Fast typing skills and ability to manage multiple tasks simultaneously.
• Excellent problem‑solving abilities.
• Customer‑oriented and responsible attitude.
• Excellent interpersonal skills.
• Experience with remote hardware debugging (optional).

Benefits and Perks

• Flexible schedule
• Opportunity to work fully remotely
• Inclusive international environment
• Compensation in USD
• Good bonuses for referring friends
• Paid intensive training and probation
• Work–life balance
• Responsive management interested in your growth and long‑lasting cooperation
• Greenhouse conditions for self‑development

The items listed in this section may vary depending on the terms of your engagement.

Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these.

The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.

Who we are

SupportYourApp is a Support‑as‑a‑Service company that provides secure technical, customer support, and CX services for tech companies around the globe.

We work with clients from over 30 countries and speak over 60 languages.

Since

• we've become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world.

We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience.

We welcome people with various backgrounds and experiences

Grab the chance to join us and send your CV in English, pointing out your outstanding skills!

The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of opportunities and benefits.

Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice.