Floor Supervisor -Volpes - Roodepoort

Tfg Limited; Gauteng; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A retail company is seeking a Supervisor in South Gauteng to enhance customer service and manage sales staff performance. The ideal candidate has at least 2-3 years of retail experience, with a minimum of 1 year in a supervisory role, and strong skills in communication, problem solving, and staff supervision. Responsibilities include providing feedback to the Store Manager and ensuring customer satisfaction.

Qualifications

• Minimum 2–3 years of retail experience, with at least 1 year in a supervisory role.
• Proven track record in customer service and sales performance.
• Merchandising experience.

Responsibilities

• Provide ongoing feedback to the Store Manager regarding sales floor improvements.
• Ensure all customers are greeted and offered assistance promptly.
• Monitor individual sales staff performance and suggest solutions.

Skills

Customer service

Sales performance

Communication skills

Problem solving

Staff supervision

Stock control

Administrative skills

Education

Grade 11

Job description

Key Responsibilities

• Provide ongoing feedback to the Store Manager regarding sales floor improvements.
• Ensure all customers are greeted and offered assistance promptly; staff should remain available and attentive.
• Monitor individual sales staff performance and report underperformance with suggested solutions to management.
• Maintain a high level of product knowledge within all allocated departments.
• Ensure timely entry of customer orders into the order book.
• Oversee shelf stocking; communicate stock shortages to the Store Manager for reordering.
• Continuously monitor stock levels and replenish as needed throughout the day.
• Ensure all items are accurately priced, labelled, and shelf‑talkers are correctly placed; report discrepancies.
• Immediately report and remove damaged stock from the floor, ensuring proper documentation is completed.
• Maintain attractive and updated merchandising displays across all store areas.

Experience and Skills

• Grade 11
• Minimum 2–3 years of retail experience, with at least 1 year in a supervisory role.
• Proven track record in customer service and sales performance.
• Experience in stock control, merchandising, and staff supervision.
• Excellent peoples’ skills.
• Strong communication skills.
• Strong administrative skills.
• Positive attitude.
• Merchandising experience.
• Problem solving and analytical thinking.

Preference will be given but not limited to candidates from designated groups in terms ofthe Employment Equity Act.