Floor Supervisor: Lead Store Ops & Customer Experience

TFG; Oos-Kaap; On-site; ZAR 180,000 - 240,000; Full time

Job summary

TFG in South Africa is looking for a Store Leader to support the store management team and motivate the store team to deliver outstanding service. You will ensure operational excellence, adapt to customers, manage merchandise and visuals, and drive KPI performance including turnover and new accounts.

A Matric certificate is required, with at least 3 years of retail experience and 1 year in a store leadership role.

Qualifications

• Matric certificate required.

Responsibilities

• Support store management to provide outstanding leadership to the store team.
• Ensure the team executes operational excellence through a customer centric mindset.
• Generate high levels of motivation and commitment within the store.
• Allocate time effectively; handle multiple tasks and complete priorities.
• Provide input and manage merchandise and visual principles.
• Drive performance through store KPIs (e.g., turnover, rewards, new accounts, visuals).

Skills

Store leadership

Customer service

Communication

Visual merchandising

KPI management

Flexibility

Team motivation

Problem solving

Independent work

Planning

Education

Matric certificate

Job description

TFG in South Africa is looking for a Store Leader to support the store management team and motivate the store team to deliver outstanding service. You will ensure operational excellence, adapt to customers, manage merchandise and visuals, and drive KPI performance including turnover and new accounts.

A Matric certificate is required, with at least 3 years of retail experience and 1 year in a store leadership role.