Floor Supervisor (40hr) - Totalsports - TygervalleyTy

TFG (The Foschini Group); Wes-Kaap; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading retail company in South Africa seeks a dedicated individual to support store management in driving performance and fostering a strong team environment. Responsibilities include ensuring customer satisfaction and managing store KPIs. The ideal candidate must have a Matric certificate and a minimum of three years of retail experience, including at least one year in a leadership role.

Qualifications

• Minimum 3 years retail experience with at least 1 year in store leadership.
• Demonstrated high flexibility and ability to adapt to various situations.
• Proficient in organizational and planning skills.

Responsibilities

• Support store management in leading the store team.
• Ensure operational excellence with a customer-centric mindset.
• Drive store KPIs like turnover and customer satisfaction.

Skills

Retail experience

Leadership skills

Customer satisfaction

Organizational skills

Communication skills

Sales process management

Strategic sales planning

Adaptability

Education

Matric certificate

Job description

Responsibilities

• The ability to support the store management team to provide outstanding leadership to the store team.
• Ensures the team executes operational excellence through a customer centric mindset.
• Generating high levels of motivation and commitment within the store.
• Allocate time effectively; handle multiple tasks and completing priorities.
• Provide input and manage merchandise and visual principles.
• Drive performance through the store KPI’s (e.g. turnover, rewards, new accounts, visuals).

Qualification

• A Matric certificate.

Skills

• Minimum 3 years retail experience with a minimum of 1 year store leadership experience.
• High flexibility and ability to adapt to different customers and situations.
• A high sense of urgency with demonstrated ability to work independently.
• High flexibility and ability to adapt to different customers.
• An outstanding leadership, interpersonal and communication skills.
• Ability to work a flexible schedule to meet the needs of the business.
• Ensure customer satisfaction by executing our customer service strategy and fulfilling the demands of our customers.
• Strategic Sales Planning
• Managing the Sales Process
• Customer Value Management

Behaviours For Success

• Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
• Effectively building formal and informal relationship networks inside and outside the organization.
• Building strong customer relationships and delivering customer-centric solutions.
• Making good and timely decisions that keep the organization moving forward.
• Anticipating and adopting innovations in business-building digital and technology applications.
• Creating a climate where people are motivated to do their best to help the organization achieve its objectives.
• Using a combination of feedback and reflection to gain productive insight into personal strengths and weaknesses.
• Good verbal/ written communication skills and good organisational skills.
• Strong organizational and planning skills.
• The ability to multi-task in a fast-paced environment.
• The ability to work independently.
• The ability to take initiative.
• A high level of attention to detail.

Preference will be given, but not limited to candidates from designated groups in terms of the Employment Equity Act.