Floor Supervisor (40hr) - JD Sports - Waterfall Mall

The Foschini Group; Noordwes; On-site; ZAR 250 000 - 400 000; Full time

Job summary

A leading retail company located in South Africa seeks a dedicated individual to support store management and lead the team. The ideal candidate will have at least 3 years of retail experience including 1 year in a leadership role, possess excellent communication skills, and demonstrate a strong customer-centric approach. Responsibilities include driving store performance and ensuring operational excellence. This role offers an opportunity to work in a dynamic environment with a focus on achieving store goals.

Qualifications

• Minimum 3 years retail experience with at least 1 year in a leadership role.
• Ability to work independently and handle multiple tasks.
• Strong customer service skills with a focus on satisfaction.

Responsibilities

• Support the store management to ensure operational excellence.
• Drive performance and manage the store KPIs.
• Motivate and lead the store team effectively.

Skills

Retail experience

Leadership abilities

Communication skills

Customer-centric approach

Flexibility

Organizational skills

Sales process management

Time management

Education

Matric certificate

Job description

Responsibilities

• The ability to support the store management team to provide outstanding leadership to the store team.
• Ensures the team executes operational excellence through a customer centric mindset.
• Generating high levels of motivation and commitment within the store.
• Allocate time effectively; handle multiple tasks and complete priorities.
• Provide input and manage merchandise and visual principles.
• Drive performance through the store KPI’s (e.g., turnover, rewards, new accounts, visuals, etc).

Qualification

• A Matric certificate.

Skills

• Minimum 3 years retail experience with a minimum of 1 year store leadership experience.
• High flexibility and ability to adapt to different customers and situations.
• A high sense of urgency with demonstrated ability to work independently.
• High flexibility and ability to adapt to different customers.
• An outstanding leadership, interpersonal and communication skills.
• Ability to work a flexible schedule to meet the needs of the business.
• Ensure customer satisfaction by executing our customer service strategy and fulfilling the demands of our customers.
• Strategic Sales Planning
• Managing the Sales Process
• Customer Value Management

Behaviours for success

• Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
• Effectively building formal and informal relationship networks inside and outside the organization.
• Building strong customer relationships and delivering customer‑centric solutions.
• Making good and timely decisions that keep the organization moving forward.
• Anticipating and adopting innovations in business‑building digital and technology applications.
• Creating a climate where people are motivated to do their best to help the organization achieve its objectives.
• Using a combination of feedback and reflection to gain productive insight into personal strengths and weaknesses.
• Good verbal/written communication skills and good organisational skills.
• Strong organisational and planning skills.
• The ability to multi‑task in a fast‑paced environment.
• The ability to work independently.
• The ability to take initiative.
• A high level of attention to detail.

Preference will be given, but not limited to candidates from designated groups in terms of the Employment Equity Act.