Floor Supervisor

Tfg; Mbombela; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading retail company in Mpumalanga seeks a Store Leader to support management, ensure operational excellence, and drive performance through strong customer service. Candidates should have a Matric certificate and at least 3 years of retail experience with 1 year in leadership. A customer-centric mindset and strong communication skills are essential for this dynamic role.

Qualifications

• Minimum 3 years retail experience with at least 1 year in store leadership.
• Demonstrated ability to work independently and adapt to different situations.
• Strong verbal and written communication skills.

Responsibilities

• Support the store management team with leadership.
• Ensure operational excellence through a customer-centric mindset.
• Drive performance through store KPIs.

Skills

Retail experience

Leadership skills

Customer service skills

Communication skills

Organizational skills

Flexibility

Education

Matric certificate

Job description

Responsibilities

The ability to support the store management team to provide outstanding leadership to the store team. Ensures the team executes operational excellence through a customer centric mindset. Generating high levels of motivation and commitment within the store. Allocate time effectively; handle multiple tasks and completing priorities. Provide input and manage merchandise and visual principles. Drive performance through the store KPI's (e.g. turnover, rewards, new accounts, visuals. etc).

Qualification

A Matric certificate.

Skills

Minimum 3 years retail experience with a minimum of 1 year store leadership experience. High flexibility and ability to adapt to different customers and situations. A high sense of urgency with demonstrated ability to work independently. High flexibility and ability to adapt to different customers. An outstanding leadership, interpersonal and communication skills. Ability to work a flexible schedule to meet the needs of the business. Ensure customer satisfaction by executing our customer service strategy and fulfilling the demands of our customers. Strategic Sales Planning Managing the Sales Process Customer Value Management Behaviours for success : Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm. Effectively building formal and informal relationship networks inside and outside the organization. Building strong customer relationships and delivering customer-centric solutions. Making good and timely decisions that keep the organization moving forward. Anticipating and adopting innovations in business-building digital and technology applications. Creating a climate where people are motivated to do their best to help the organization achieve its objectives. Making good and timely decisions that keep the organization moving forward. Using a combination of feedback and reflection to gain productive insight into personal strengths and weaknesses. Good verbal / written communication skills and good organisational skills Strong organizational and planning skills The ability to multi-task in a fast-paced environment The ability to work independently The ability to take initiative A high level of attention to detail Preference will be given, but not limited to candidates from designated groups in terms of the Employment Equity Act.