Floor Manager

Bidvest Facilities Management; Noord-Kaap; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A premier facilities management provider seeks an individual to oversee floor management services at the ABSA site in South Africa. Responsibilities include daily operations, maintaining quality standards, and developing client relationships. Candidates should have at least 3 years of relevant experience, a Matric certificate, and a valid driver’s license. This role requires proactive communication and relationship-building skills as well as a strong focus on customer satisfaction.

Qualifications

• 3 years relevant experience in Hospitality, Customer Facing services industry, and Facilities Management.
• Valid SA Driver’s License is required.
• Knowledge of OHS Act, ISO 9001, Risk Management Systems is an advantage.

Responsibilities

• Manage Floor Management Services for designated client area.
• Ensure cleaning and maintenance standards are maintained.
• Develop customer relationships and effective communication channels.

Skills

Facilities Management

Customer Focus

MS Word

MS Excel

MS Powerpoint

MS Outlook

Analytical Skills

Negotiation Skills

Education

Matric (Senior Certificate)

Qualification in Facilities Management or related field

Tools

SAP

Job description

ROLE PURPOSE

The overall and local responsibility/ accountability for the delivery of Floor Management Services within the allocated Client site (ABSA) in a cost effective and customer focused way.

MAIN OUTPUTS

Operations

• Meeting room preparation- layout in line with client requests
• Ensure adequate amounts of stationery in the allocated areas’ meeting rooms
• Daily floor walks for both visitor area and office area
• Monitoring and reporting on space usage
• Auditing pause areas, including printer stock
• Visual inspection to ensure maintenance standards
• Ensure cleaning standards are maintained
• AV support in meeting rooms, excluding technical aspects
• Providing general support for the designated area
• TV support and changing of DSTV channels
• Floor audit tracking
• Hot Desk Locker Process and Allocation as per Bank policy
• Health and Safety compliance.

Customer relationships

• Develop effective and customer focused and proactive relationships at all levels in the customer chain. Develop effective communication lines and relationships with BFM customers on site.

Occupational Health & Safety

• Weekly checks of first aid boxes are as required
• Take operational action as required on an exception basis to resolve issues related to Health & Safety. Liaise with BFM technical and ‘soft’ FM service managers to ensure all risk issues are being managed correctly.

Quality Standards

• Put in place mechanisms, processes and procedures to ensure effective monitoring of performance related to quality management and standards.

Document Library

• Complete daily Checklists and keep records
• Carry out random inspections to check status and take corrective action as required.
• Work Order management:
• Communicate and liaise with key stakeholders in respect of outstanding works orders

QUALIFICATIONS AND SKILLS

• Qualification or related certification in Facilities Management, Property Management, Project Management, Operations Management
• Matric (Senior Certificate)
• Valid SA Driver’s License
• 3 years relevant experience in Hospitality, Customer Facing services industry and Facilities Management environment
• General Maintenance knowledge would be advantageous
• Facilities Management, CRM, Property Management & Financial Management
• MS Word, MS Excel, MS Powerpoint, MS Outlook (Intermediate skill level), SAP knowledge
• Knowledge of OHS Act, ISO 9001 Quality Management, Risk Management Systems, Property Law & Contractual Law

FUNDAMENTAL COMPETENCIES

• Initiative/Proactivity
• Deadline Driven & Highly Motivated
• Stress Tolerant
• Excellent Written Communication
• Supervisory Skills
• Subordinates Capacity Building
• Customer Focus
• Negotiation Skills
• Analytical Skills
• Planning/Scheduling/Objective Setting
• Teamwork & Partnering
• Relationship Building
• Interactive Reasoning
• Excellent Oral Communication