Floor Manager

Bidvest Facilities Management; Bloemfontein; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading facilities management company is seeking a Floor Manager in Bloemfontein, Free State. The role involves overseeing the delivery of Floor Management Services while ensuring high levels of customer satisfaction, compliance with quality standards, and effective management of health and safety practices. Candidates should possess relevant experience and qualifications in Facilities Management, along with strong communication and operational skills.

Qualifications

• 3 years relevant experience in Hospitality, Customer Facing services industry and Facilities Management environment.
• Valid SA Driver’s License required.
• Knowledge of OHS Act and ISO 9001 Quality Management.

Responsibilities

• Manage the delivery of Floor Management Services at the allocated site.
• Develop effective relationships with customers on site.
• Ensure compliance with Health and Safety standards.

Skills

Facilities Management

Customer Facing Services

General Maintenance

MS Word

MS Excel

Negotiation Skills

Teamwork

Education

Matric (Senior Certificate)

Qualification in Facilities Management

Tools

SAP

MS Project

MS Powerpoint

MS Outlook

Job description

Job title: Floor Manager

Job Location: Free State, Bloemfontein

Deadline: November 22, 2025

ROLE PURPOSE

The overall and local responsibility / accountability for the delivery of Floor Management Services within the allocated Client site (ABSA) in a cost effective and customer focused way.

MAIN OUTPUTS

Operations

• Meeting room preparation- layout in line with client requests
• Ensure adequate amounts of stationery in the allocated areas’ meeting rooms
• Daily floor walks for both visitor area and office area
• Monitoring and reporting on space usage
• Auditing pause areas, including printer stock
• Visual inspection to ensure maintenance standards
• Ensure cleaning standards are maintained
• AV support in meeting rooms, excluding technical aspects
• Providing general support for the designated area
• TV support and changing of DSTV channels
• Floor audit tracking
• Hot Desk Locker Process and Allocation as per Bank policy
• Health and Safety compliance.

Customer relationships

• Develop effective and customer focused and proactive relationships at all levels in the customer chain. Develop effective communication lines and relationships with BFM customers on site.

Occupational Health & Safety

• Weekly checks of first aid boxes are as required
• Take operational action as required on an exception basis to resolve issues related to Health & Safety. Liaise with BFM technical and ‘soft’ FM service managers to ensure all risk issues are being managed correctly.

Quality Standards

• Put in place mechanisms, processes and procedures to ensure effective monitoring of performance related to quality management and standards.

Document Library

• Complete daily Checklists and keep records
• Carry out random inspections to check status and take corrective action as required.

Work Order management

• Communicate and liaise with key stakeholders in respect of outstanding works orders

QUALIFICATIONS AND SKILLS

• Qualification or related certification in Facilities Management, Property Management, Project Management, Operations Management
• Matric (Senior Certificate)
• Valid SA Driver’s License
• 3 years relevant experience in Hospitality, Customer Facing services industry and Facilities Management environment
• General Maintenance knowledge would be advantageous
• Facilities Management, CRM, Property Management & Financial Management
• MS Word, MS Excel, MS Powerpoint, MS Project & MS Outlook (Intermediate skill level), SAP knowledge
• Knowledge of OHS Act, ISO 9001 Quality Management, Risk Management Systems, Property Law & Contractual Law

FUNDAMENTAL COMPETENCIES

• Initiative / Proactivity
• Deadline Driven & Highly Motivated
• Stress Tolerant
• Excellent Written Communication
• Supervisory Skills
• Subordinates Capacity Building
• Customer Focus
• Negotiation Skills
• Analytical Skills
• Planning / Scheduling / Objective Setting
• Teamwork & Partnering
• Relationship Building
• Interactive Reasoning
• Excellent Oral Communication
• Sales / Retail / Business Development jobs