Flights & Services Reservations Agent (Leisure Groups Travel)

Terra Nova; Cape Town; On-site; ZAR 30 000 - 40 000; Full time

Job summary

A leading Destination Management Company in Cape Town seeks an experienced Flights & Services Reservations Agent to manage group and flight reservations. The role requires a minimum of 5 years in group travel, strong communication skills, and the ability to work independently as well as part of a team. This is an exciting opportunity to contribute to crafting unique travel experiences across Southern Africa.

Qualifications

• Minimum of 5 years of experience in Group Travel and flight arrangements.
• In-depth knowledge of Southern African tourism destinations.
• Ability to work extended hours when necessary.

Responsibilities

• Responsible for group series, FIT and staff flight reservations.
• Manage booking records on SharePoint.
• Assist with Groups Series tasks if and when required.

Skills

Proactive problem-solving

Strong communication skills

Organizational skills

Ability to manage multiple tasks

Education

Diploma or degree in Tourism, Hotel Management or Events Management

Tools

Tourplan

WETU systems

Microsoft Office

Job description

Flights & Services Reservations Agent – Leisure Groups Travel

Location: Cape Town, South Africa

Start Date: Immediately

Hybrid: No

For our Head Office in Cape Town, we are looking for an experienced Flights & Services Reservations Agent to join our team.

This is an exciting opportunity to contribute to a leading Destination Management Company renowned for crafting unique and memorable travel experiences across Southern Africa.

Key Responsibilities

• Responsible for Terra Nova's Group Series, FIT and staff flight reservations and updating the booking records on SharePoint.
• Advanced booking of all entrance fees and services, i.e. Table Mountain Tickets, Robben Island Tickets, Cape Point Funicular and keeping an accessible track record of the file allocations on SharePoint.
• Correspond with colleagues regarding their booking requirements and deal with any questions, information required, obstacles and special requirements timeously.
• Manage workload efficiently and prioritise urgent requests.
• Assist with Groups Series tasks if and when required.
• Offer assistance and support to colleagues.
• Attend Team Meetings and provide Daily Reports to Team Leader / s and Director / s.
• Maintain a clear, concise, and effective communication style with clients, Management, and the team.
• Attend industry events, trade shows, and networking opportunities to promote Terra Nova Tours.

Requirements

• Diploma or degree in Tourism, Hotel Management or Events Management.
• Minimum of 5 years of experience in Group Travel and flight arrangements.
• In-depth knowledge of Southern African tourism destinations; Eastern Africa is an advantage.
• Comprehensive knowledge of Tourplan and WETU systems.
• Ability to work extended hours when necessary to meet the demands and high pressure of the Travel Industry.
• A proactive, problem‑solving attitude and ability to work independently as well as part of a team.
• Strong communication and organisational skills, with an ability to manage multiple tasks efficiently.
• Ability to establish and maintain effective working relationships with both clients and suppliers.
• Advanced knowledge of Microsoft Office and proven track record in use thereof.

How to Apply

Please send your application detailing your relevant experience along with your earliest Start Date and Salary Expectations to #J-