Fleet Service Advisor - (PTA-KZN)

Fidelity Services Group; Pretoria; On-site; ZAR 250 000 - 350 000; Full time

Job summary

A leading fleet service provider in Pretoria is seeking an Onsite Fleet Advisor to manage administrative support for vehicle repairs and maintenance. The ideal candidate will have over 5 years’ experience in fleet administration, a strong technical background, and skills in communication and organization. Responsibilities include scheduling repairs, verifying work with suppliers, and generating reports on fleet statuses. This full-time role offers comprehensive involvement in fleet management.

Benefits

Comprehensive training

Opportunity for advancement

Dynamic work environment

Qualifications

• 5 years experience in an administrative role within fleet maintenance.
• Experience in a maintenance call centre is advantageous.
• Technical background in fleet or automotive maintenance.

Responsibilities

• Schedule vehicles for mechanical repairs and servicing.
• Verify quoted work is actually performed.
• Monitor ongoing repairs and generate reports on statuses.

Skills

Strong knowledge of vehicle parts

Fleet maintenance and repair processes

Office Administration & Record-Keeping

Interpersonal Communication

Report Writing & Documentation

Education

Matric / Grade 12

Certificate / Diploma in Transportation Administration

Tools

Fleet Software (e.g. GreenFleet)

Job description

Job Purpose :

The Onsite Fleet Advisor is responsible for providing administrative support for vehicle repairs and maintenance. This includes booking vehicles for repairs verifying supplier work on‑site tracking costs and ensuring compliance with fleet management processes. The role requires regular supplier visits to confirm that the work quoted aligns with what is actually being done.

Minimum Experience :

• 5 years experience in an administrative role within a fleet maintenance or workshop environment (Transport or Fleet Supervisor / Controller)
• Experience in a maintenance call centre (advantageous but not compulsory)
• Strong knowledge of vehicle parts service schedules repair processes labour rates licensing COFs tyres and fleet maintenance
• Technical background in fleet or automotive maintenance

Minimum Qualification :

• Matric / Grade 12
• Certificate / Diploma Transportation Administration

Key Responsibilities & Outputs

Fleet Administration :

• Booking Vehicles for Repairs & Services :
• Schedule vehicles for mechanical repairs servicing tyre replacements and ad hoc repairs at supplier premises
• Ensure vehicles are not under warranty maintenance or service plans before authorizing repairs
• Verifying & Tracking Work Performed :
• Conduct site visits to suppliers to verify that quoted work is actually being performed
• Ensure suppliers are not overcharging or duplicating repairs
• Report any inconsistencies delays or quality concerns to the Fleet Manager
• Handling Repair & Service Requests :
• Receive repair and service requests from Fleet Controllers and the Regional Fleet Manager
• Check the history of each vehicle before booking repairs
• Obtain detailed repair quotes from suppliers and load the information accurately on GreenFleet
• Ensure quotes include correct vehicle registration fleet number odometer reading and itemized breakdown of work
• Approvals & Cost Management :
• Verify repair costs and flag discrepancies (e.g. duplicate repairs incorrect labour rates incorrect odometer readings)
• Send quotes for approval to the Fleet Manager
• Create and send purchase orders (POs) for approval and ensure they are received
• Follow up on delays in approvals to prevent downtime
• Tracking & Reporting :
• Monitor ongoing repairs and follow up daily on progress
• Generate weekly reports on vehicle repair statuses
• Track open purchase orders and compile a consolidated report
• Maintain a tracking report of daily quotes received from suppliers
• Invoice Processing & Supplier Coordination :
• Follow up with suppliers on outstanding invoices
• Verify invoice amounts against approved purchase orders
• Ensure invoices are processed and receipted correctly
• Investigate and resolve any invoicing or cost‑related discrepancies
• Liaising with Stakeholders :
• Work closely with Fleet Controllers Fleet Managers and suppliers
• Ensure efficient communication between internal teams and external suppliers

Supplier Oversight & Quality Control :

• Site Visits & Work Verification :
• Physically inspect vehicles undergoing repairs at supplier workshops
• Compare quoted work with actual repairs to confirm accuracy
• Identify any unnecessary or unapproved work being performed
• Assess repair quality and report back to the Fleet Manager
• Supplier Performance Management :
• Flag suppliers with repeat cost discrepancies or service delays
• Provide feedback on supplier reliability repair turnaround times and quality of work
• Assist in evaluating supplier contracts based on service performance

Office Administration :

• Maintain accurate and up‑to‑date filing records for the vehicle fleet
• Perform ad hoc administrative tasks assigned by the Admin Manager and Fleet Manager
• Handle general office administration (printing scanning filing etc.)

Competencies Required :

• Organizational Skills : Strong ability to plan prioritize and manage multiple tasks
• Technical Knowledge : Familiarity with fleet maintenance repair processes and automotive parts
• Attention to Detail : Ability to verify quotes invoices and repair work
• Problem‑Solving : Ability to identify and resolve discrepancies in repairs and invoices
• Supplier & Stakeholder Engagement : Ability to build relationships and ensure service quality
• Process‑Driven Approach : Strong adherence to fleet procedures and approval workflows
• Time Management : Ability to follow up on vehicle downtime pending approvals and supplier delays
• Communication Skills : Strong written and verbal communication with suppliers and internal teams
• Integrity & Trust : Ensures accuracy in financial tracking and repair approvals

Skills Required :

• Office Administration & Record‑Keeping
• Interpersonal Communication & Relationship Management
• Report Writing & Documentation
• Fleet Software (e.g. GreenFleet) & Data entry

We reserve the right not to make an appointment to any advertised position. Whilst preference is given to existing employees at all times and the choice made is purely on merit Historically Disadvantaged Candidates and Black Female Candidates are encouraged and supported in the FSG team. Whilst black female candidates will be given priority as per our transformation policy subject to the above criteria.

Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate.

Should you not be contacted regarding this position within 10 working days from the closing date please regard your application as unsuccessful.

Required Experience :

Junior IC

Key Skills

Sales Experience,Time Management,Order Management System,Customer Service,Dealership Experience,GM Vehicles,Retail Sales,Tire Service,Automotive Repair,OSHA,Service Writing,Automotive Service

Employment Type : Full-Time
Experience : years
Vacancy : 1