Fleet Client Liaison Officer (Bloemfontein)

Bidvest Bank; Bloemfontein; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A leading financial institution in Bloemfontein is looking for an experienced candidate to manage customer relationships and ensure operational compliance in the Fleet industry. The ideal candidate will have a Matric qualification, along with relevant diplomas and experience in customer relationship management. This role emphasizes revenue protection, customer service excellence, and operational efficiency, contributing to the organization's growth.

Qualifications

• Proven experience within the Fleet industry, preferably in Leasing Environment.
• Knowledge of the Road Traffic Act.

Responsibilities

• Build and manage relationships with regional customers.
• Ensure compliance with operational and contractual obligations.
• Manage vehicle replacement programs.

Skills

Fleet Administrative experience

Customer relationship management

Revenue Generation

Education

Matric

Fleet Management Diploma

Marketing or Sales Diploma or degree

Job description

Primary Purpose

To build, manage relationships with regional customers and ensure all operational, contractual obligations, compliance and Service Levels Agreements are always met.

Minimum Requirements

Qualifications

• Matric with Fleet Administrative experience
• Fleet Management Diploma (Ideal)
• Marketing or Sales Diploma or degree (Ideal)
• Previous client relationship management

Experience

• 3 – 5 years’ experience within the Fleet industry, preferably within Leasing Environment and knowledge of the Road Traffic Act

Duties and Responsibilities

• FINANCE
  • Revenue Protection
    • Scrutinize CIS monthly to ensure all units on lease correctly billed to customers
  • Revenue Generation
    • Identify new and additional initiatives within the scope of the contract
  • Debtors Management
    • Improved Debtors Age collection rate, no invoices older than 60 days
    • Ensure GRVs are issued for all outstanding invoices (revenue assurance)
• CUSTOMER CENTRICITY
  • Customer Service Excellence
    • Relationship management and building
    • Accurate and timeous reporting in line with contract requirements
    • Ensure customer requirements are attended to and action timeously.
    • Logging of activity on relevant CRM tool
    • Compulsory monthly business reviews.
  • Service Level Agreement
    • Work closely with all internal stakeholders to ensure the Bank is achieving the minimum 95% target.
  • Query Resolution
    • Maintain constant communication for quicker resolution times
    • Manage escalated queries and resolve timeously
    • Acknowledge customer communication within 8hrs of receipt
  • Know Your Customer
    • Customer information must be always updated
  • Customer Queries
    • Timeously resolve all customer queries
  • Customer Complaints
    • All complaints logged and resolved within 48 hours with feedback to customers
• OPERATIONAL EXCELLENCE
  • Replacement Plan
    • Actively manage the Vehicle Replacement Program:
    • Timeous quoting
    • Customer consultation to ensure the asset specification is correct for the application of the vehicle.
    • Ensuring that all quotes are processed timeously to procurement for asset ordering.
    • Ensuring the accurate and timeous approval of quotes
    • RFQs must be loaded on MS Teams Tool
    • Manage order status.
    • Provision of quotes within 5 working days within the SLA
    • End of Contract management
  • Contract Management and Reporting
    • Timeous Report submission
    • Manage client fleet utilization and restructure
    • Facilitate adhoc requests
    • No STR extension past 12 months
    • Managed utilization in line with contracted parameters
    • Support MMU in managing outstanding POs
    • Manage ETA and delivery of new vehicles with internal stakeholders
    • Preparation of monthly customer reports for discussion
  • Compliance
    • Obtain BRN/Proxy documentation on a quarterly basis
    • Ensure all license discs are obtained and delivered to customers before expiry
  • Odometer Readings
    • Preparation and presentation of monthly odo file in time for running of variable billing
• LEARNING AND GROWTH
  • PDP and Training
    • Have a formal PDP and proactively manage
    • Achievement of objectives/milestones set out in the development plan
    • Contribute to overall team outputs
    • Identify any training needs
    • No outstanding compulsory training
  • Employee Net Promoter
    • Level of satisfaction by employees

This position is advertised in line with our commitment to Employment Equity.