Fixed Term Receptionist / Switchboard Operator

Delaire (Pty) Ltd; Stellenbosch; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A prestigious hospitality venue in Stellenbosch seeks a fixed-term Receptionist / Switchboard Operator. The ideal candidate will welcome guests with warmth, operate the switchboard, and provide them with information about the estate. Candidates should possess strong customer service skills and have prior experience in a similar role. This position requires flexibility to work various hours, including evenings and weekends.

Qualifications

• 1-2 years previous reception / switchboard operator experience.
• Able to work in a team.
• Comfortable dealing with distinguished clientele.

Responsibilities

• Welcome guests and guide them to various outlets.
• Operate the telephone and switchboard service.
• Maintain a register of bookings and reservations.

Skills

Excellent telephone etiquette

Customer-service skills

Fluent in English

Good computer skills

Strong organizational skills

Education

Grade 12

Hospitality certificate

Tools

Word

Excel

Outlook

Job description

Delaire Graff Estate is looking for a fixed term Receptionist / Switchboard Operator to join their team.

Welcoming guests to the estate, guiding guests to the various outlets & respond to general enquiries.

Main Responsibilities

• Ensure guests are acknowledged, with kindness, warmth and sincerity, when entering and departing the reception area;
• Engage with guests providing information related to the estate, the facilities & experiences;
• Conduct estate tours with guests;
• Operate telephone and switchboard service for all calls;
• Refer calls & provide assistance to the appropriate person depending on the nature of the call;
• Maintain a register of bookings and reservations and communicate with the Security department;
• Compile and update data related to the area of activity;
• Complete and distribute information that needs to be communicated around the estate;
• Correct and update electronic telephone directory;
• Ensure that lunch and dinner booking sheets from the restaurant gets communicated to the appropriate departments;
• Keep management informed of all concerns that guests raise;
• Ensure all lost property is handed and signed over to the security manager.

Main requirements

• Grade 12, hospitality certificate will be a plus;
• Preferably 1- 2 years previous reception / switchboard operator experience;
• Excellent telephone etiquette and customer-service skills;
• Fluent in English with excellent written & oral communication skills;
• Able to work in a team;
• Good computer skills (word, excel, outlook);
• Strong organizational skills and attention to detail
• Availability to work within Hospitality operating hours (e.g. evenings, public holidays, weekends);
• Comfortable in dealing with very distinguished clientele;
• Must be well-presented and have an enthusiastic personality.
• Delaire Graff Estate is an equal opportunity employer.