Firstjob Learner

Wesbank; Johannesburg; On-site; ZAR 60 000 - 80 000; Part time

Job summary

A leading financial institution in Johannesburg is seeking a FirstJob Learner to gain work experience while completing a registered qualification. Responsibilities include customer interaction, resolving complaints, and contributing to team goals. The ideal candidate will demonstrate cost consciousness and a commitment to personal development. The position is part-time, with applications due by November 14.

Qualifications

• Ability to identify and escalate potential risks.
• Strong communication skills to resolve customer complaints.
• Commitment to personal development and continuous improvement.

Responsibilities

• Deliver tasks to execute predefined work objectives.
• Adhere to company policies and service standards.
• Contribute to team goals by working collaboratively.

Job description

FirstJob Learner page is loaded## FirstJob Learnerlocations : Johannesburgtime type : Part timeposted on : Posted Todaytime left to apply : End Date : November 14,

Job Description

The Learner role is a development role in which the role incumbent will be completing a formal, registered qualification while gaining work experience During the period of employment, the Learner will be responsible for delivering tasks in order to execute predefined work objectives such as research, analysis, administration, process and project work that add value to the business area The Learner will be expected to fulfil all the requirements of the qualification.

Additional work-related training will be provided a required

Key Responsibilities

• Identify and escalate potential risks that may lead to increased costs.
• Demonstrate cost consciousness and awareness of personal contribution to costs.
• Increase knowledge and understanding of financial processes and adheres to required operating standards.
• Adhere to the Organisation's shared values, service standards and Treating Customers Fairly (TCF) outcomes with regards to customer interaction.
• Resolve customer dissatisfaction / complaints and takes ownership of the problem.
• Communicates with customers according to agreed standards.
• Collect customer feedback to help improve customer service.
• Ensure that product knowledge and advice is technically accurate.
• Work with enhanced processes and procedures to maintain operational efficiencies.
• Ensures that quality standards are adhered to.
• Adheres to Company policies and procedures.
• Maintains accurate activity reports.
• Investigate innovative ways to optimise processes.
• Contribute to the alignment of business processes to customer service.
• Advise line management on potential opportunities for process and system improvements.
• Demonstrate the shared value "I get better and better".
• Contribute to the team by working together to achieve team goals thereby living the shared value "We strengthens me".
• Value individual contributions and show respect for others.
• Share information and knowledge that will benefit the team.
• Respect diversity and values inclusivity.
• Identify effective activities to address own development gaps.
• Create own development plan and review plan with team leader.
• Understand which competencies and skills should be mastered to ensure personal development and performance.
• Demonstrate a commitment to continuous personal improvement in line with the Shared Value "I get better and better".

Job Details

• Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.
• 14 / 11 / 25All appointments will be made in line with FirstRand Group's Employment Equity plan.

The Bank supports the recruitment and advancement of individuals with disabilities.

In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis.

The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.

All appointments will be made in line with FirstRand Group's Employment Equity plan.