First Line SaaS Support Specialist

Internetwork Expert; Cape Town; Remote; ZAR 200 000 - 300 000; Full time

Job summary

A technology solutions provider in South Africa seeks a proactive First Line Support Consultant to join their application support team. You'll be responsible for resolving software support queries, providing excellent customer service, and logging interactions accurately in Zendesk. The ideal candidate should have at least 1 year's experience in support roles and strong communication skills. This position represents an engaging opportunity in a collaborative and growth-oriented environment.

Qualifications

• Minimum of 1 year's experience in a non-scripted support role.
• Strong customer service skills with clear communication.
• Proactive, self-led approach with ownership of performance.

Responsibilities

• Act as the first point of contact for support queries from customers.
• Log customer interactions accurately in Zendesk.
• Provide clear advice and escalate issues as necessary.

Skills

Customer service skills

Problem-solving skills

Communication

Tools

Zendesk

Job description

A technology solutions provider in South Africa seeks a proactive First Line Support Consultant to join their application support team. You'll be responsible for resolving software support queries, providing excellent customer service, and logging interactions accurately in Zendesk. The ideal candidate should have at least 1 year's experience in support roles and strong communication skills. This position represents an engaging opportunity in a collaborative and growth-oriented environment.