Firewall / IT Technician

ICT Engage; Roodepoort; On-site; ZAR 600 000 - 800 000; Full time

Job summary

A leading IT services company in Roodepoort is seeking an experienced IT Manager to plan and maintain secure IT environments. The ideal candidate should have at least 5 years in managerial roles and extensive experience with firewall configurations and Microsoft 365. Strong leadership skills and the ability to self-manage projects are essential. This role includes project management and technical supervision of a team.

Qualifications

• Extensive experience managing and leading IT teams with at least 5 years of experience.
• 5+ years hands-on firewall configuration experience, preferably Sophos.
• Proven experience with Windows Server maintenance and troubleshooting.
• Experience with managing Microsoft 365 Admin Centre and SharePoint.
• Solid experience in email migration.

Responsibilities

• Design, configure, and maintain firewalls.
• Execute IT infrastructure projects from concept to implementation.
• Manage IT environments and monitor them using RMM tools.
• Provide mentorship and leadership to IT support teams.

Skills

Team management

Firewall configuration

Windows Server maintenance

Microsoft 365 management

Email migration

Desktop support

Network administration

IT infrastructure planning

Tools

Sophos

Azure

ESET

Microsoft 365

Job description

This role is responsible for planning, implementing, and maintaining secure and scalable IT environments for multiple clients. You will manage IT projects end-to-end, supervise technical team members, and act as a trusted advisor on infrastructure architecture and network security solutions.

The ideal candidate is a lateral thinker, proactive, solutions-driven, and comfortable working independently.

Key Responsibilities

• Design, configure, and maintain Sophos Firewalls.
• Plan, lead, and execute IT infrastructure projects from concept to implementation.
• Install, configure, and maintain Windows Servers and ensure proper backups, patching, and system security.
• Manage Microsoft 365 admin and SharePoint environments, including user management, permissions, and governance.
• Perform email migrations (Exchange / IMAP / Microsoft 365).
• Provide advanced desktop support and troubleshooting (remote and onsite).
• Configure and administer networking infrastructure, including VLANs, routing, switching, and Wi-Fi.
• Deploy and manage cloud solutions, including Azure-based architectures and cloud-hosted servers.
• Manage RMM / Patch Management tools and ensure proactive monitoring and maintenance.
• Install and support endpoint security solutions (ESET).
• Configure and support PABX systems (VoIP).
• Document configurations, project deliverables, and client environment details.
• Provide mentorship and leadership to IT support staff and technicians.

Core Technical Expertise (Minimum Requirements)

• 5+ years experience managing and leading IT teams
• 5+ years hands-on experience with firewall configuration and maintenance (Sophos preferred)
• 5+ years experience with Windows Server installation, maintenance & troubleshooting
• 5+ years experience managing Microsoft 365 Admin Centre & SharePoint Admin
• Extensive experience with email migrations (Exchange / IMAP / Microsoft 365)
• 10+ years proven desktop support experience (onsite & remote)
• 10+ years experience with network configuration and administration (routing, switching, VLANs, Wi-Fi, etc.)
• Solid experience planning and leading IT infrastructure projects

Cloud & Infrastructure (Advanced Experience)

• 3+ years experience in Azure cloud architecture
• 3+ years working with cloud-hosted servers
• 3+ years experience managing backup solutions
• 3+ years experience with RMM & patch management

Security & Additional Technical Skills

• 3+ years experience installing and maintaining ESET Endpoint Security
• 2+ years experience configuring and supporting PABX / VoIP systems

Other essentials

• Own reliable vehicle and valid drivers licence
• Professional communication & presentation skills
• Ability to work independently and self-manage projects

Advantageous (Not Required, But Benefits Your Application)

• Office 365 certification
• A+, N+
• Microsoft certifications (MCSA / MCSE)
• Azure certification
• Firewall certifications
• VMware experience
• Tertiary IT qualification