Fintech Product Support Engineer — AWS and Linux

Electrum Payments; Cape Town; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A leading payments technology firm in Cape Town is seeking an Intermediate Product Support Engineer to ensure smooth operation of payment processing products. You will resolve technical issues and collaborate with teams in a dynamic fintech environment, requiring strong Linux and database skills. A Bachelor's degree in IT and 3+ years of experience in support or systems engineering are essential. The role offers a good work-life balance with benefits like daily lunches and team outings.

Benefits

Daily cooked lunches

Team socializing and outings

Qualifications

• 3 - 5 years of support experience or systems engineering experience.
• 3 years’ experience in Software Development.
• Experience working in an ITIL environment.

Responsibilities

• Provide first-line technical support to clients.
• Troubleshoot issues related to payment processing.
• Monitor system health and resolve alerts.

Skills

Linux administration

Customer Support experience

SQL scripting

Networking skills (TCP/IP, Firewalls)

Experience with APIs

Education

Bachelor's degree in Information Technology

Tools

MySQL

Java

AWS

Job description

A leading payments technology firm in Cape Town is seeking an Intermediate Product Support Engineer to ensure smooth operation of payment processing products. You will resolve technical issues and collaborate with teams in a dynamic fintech environment, requiring strong Linux and database skills. A Bachelor's degree in IT and 3+ years of experience in support or systems engineering are essential. The role offers a good work-life balance with benefits like daily lunches and team outings.