Fintech Customer Support Specialist - Cross-Border Payments

60 Degrees; Wes-Kaap; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A high-growth fintech company based in Cape Town seeks a Customer Support Specialist adept at managing customer inquiries and resolving complex issues. This role ensures fast, accurate support for cross-border payments, emphasizing exceptional communication, empathy, and technical proficiency. The ideal candidate will have over 3 years in customer support within a related sector and a strong interest in problem-solving. Competitive compensation is offered, alongside a mission-driven work environment.

Benefits

Mission-driven work

Competitive compensation

Qualifications

• 3+ years in Customer Support, preferably within Fintech, Banking, or SaaS.
• Exceptional written and verbal communication skills in English.
• Proficiency with support tools and quick aptitude for learning.

Responsibilities

• Manage incoming queries across multiple channels with speed and precision.
• Act as the first line of defense in identifying suspicious activity.
• Educate target users on platform navigation and features.

Skills

Customer Support Experience

Exceptional communication skills

Proficiency in support tools

Problem solving skills

Empathy and patience

Tools

Zendesk

Intercom

Freshdesk

Job description

A high-growth fintech company based in Cape Town seeks a Customer Support Specialist adept at managing customer inquiries and resolving complex issues. This role ensures fast, accurate support for cross-border payments, emphasizing exceptional communication, empathy, and technical proficiency. The ideal candidate will have over 3 years in customer support within a related sector and a strong interest in problem-solving. Competitive compensation is offered, alongside a mission-driven work environment.