Fintech Customer Support Agent — 24/7 Shift

The Legends Agency; Cape Town; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A dynamic fintech company is seeking a Customer Support Agent in Cape Town to handle client queries and complex payment issues. The ideal candidate should have at least 6 months of experience in customer service, preferably in fintech. Strong communication skills and attention to detail are required. This role involves shift-based work, including weekends. Join a fast-paced team transforming online payment solutions.

Qualifications

• 6 to 12 months in a customer-facing role, ideally in payments, fintech, e-commerce or iGaming.
• Strong attention to detail and investigative mindset.
• Comfortable with shift-based work including weekends and public holidays.

Responsibilities

• Resolve client queries regarding complex payment issues.
• Investigate failed transactions and chargebacks.
• Escalate potential fraud patterns accordingly.
• Monitor and respond to customer queries across various platforms.

Skills

Customer service experience

Analytical mindset

Written and spoken English

Tech-savvy

Fast typing

Education

Matric (Grade 12)

Tertiary education in marketing or related field

Tools

CRM systems (e.g. Zendesk, Intercom)

Telegram

Slack

Email

Job description

A dynamic fintech company is seeking a Customer Support Agent in Cape Town to handle client queries and complex payment issues. The ideal candidate should have at least 6 months of experience in customer service, preferably in fintech. Strong communication skills and attention to detail are required. This role involves shift-based work, including weekends. Join a fast-paced team transforming online payment solutions.