Fintech Customer Escalations Specialist — Hybrid (2 WFH)

Istaff Recruitment; Durban; Hybrid; ZAR 300 000 - 400 000; Full time

Job summary

A recruitment agency is seeking an experienced customer service representative in Durban. The role requires handling complaints and queries, with a preference for candidates with at least two years of experience in the fintech or financial services sector. Excellent communication skills are essential. This position allows for two days of work from home each week and involves collaboration with various departments to ensure timely resolutions.

Benefits

Two days work from home each week

Qualifications

• At least 2 years of relevant experience, ideally in fintech or financial services.

Responsibilities

• Handle complaints and queries.
• Collaborate with various departments for timely resolutions.

Skills

Excellent communication skills

Customer service experience

Job description

A recruitment agency is seeking an experienced customer service representative in Durban. The role requires handling complaints and queries, with a preference for candidates with at least two years of experience in the fintech or financial services sector. Excellent communication skills are essential. This position allows for two days of work from home each week and involves collaboration with various departments to ensure timely resolutions.