Financial Services Call Centre Lead & Performance Coach

TFG Financial Services; Cape Town; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A financial services provider in Cape Town is seeking a Call Centre Team Leader to manage and coach a team in a dynamic environment. The ideal candidate will have 3-4 years of leadership experience in a call center, strong analytical abilities, and excellent communication skills. Responsibilities include managing targets and employee motivation while ensuring compliance and quality benchmarks are met. This role offers growth opportunities in a supportive environment.

Qualifications

• 3-4 years of call center leadership experience is required.
• 2 years’ experience managing team leaders preferred.
• Ability to work under pressure and multitask.

Responsibilities

• Manage monthly targets and KPIs effectively.
• Optimize people management for maximum productivity.
• Drive employee recognition and motivation.

Skills

Call centre leadership experience

Analytical and decision-making ability

Strong numerical skills

Excellent business communication skills

Time management skills

Education

Management related qualification

Job description

A financial services provider in Cape Town is seeking a Call Centre Team Leader to manage and coach a team in a dynamic environment. The ideal candidate will have 3-4 years of leadership experience in a call center, strong analytical abilities, and excellent communication skills. Responsibilities include managing targets and employee motivation while ensuring compliance and quality benchmarks are met. This role offers growth opportunities in a supportive environment.