Financial CX Support Specialist (Global, Fast-Paced)

CXAi Pty Ltd; Durban; Remote; ZAR 96,000 - 120,000; Full time

Benefits offered by this job

Rewards program

Training & mentorship

Volunteer opportunities

Job summary

CXAi is seeking a highly motivated Customer Support Specialist with a financial background to join our global team. You will be the first point of contact for clients, delivering top-notch service while resolving issues and maintaining accurate records in our CRM.

The role requires 1+ years in financial customer support, flexibility to work rotating shifts, and strong communication skills. This position offers an engaging, fast-paced environment with opportunities for growth and mentorship.

Qualifications

• Proven experience as a Financial Customer Support Specialist - 1+ years in the role.
• Flexibility to work rotating 8-hour shifts, including evening and weekends.
• Familiarity with CRM systems and practices; experience with databases and keeping records up-to-date.
• Customer-oriented with strong communication and problem-solving skills.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Patient and composed under pressure.

Responsibilities

• Provide exemplary customer service as the primary contact for clients.
• Identify hardware, operating system, and networking issues during interactions.
• Update knowledge base by reporting issues.
• Professionally resolve client problems and escalate when needed.
• Maintain customer records by updating account information.
• Contribute to team goals by delivering related results.

Skills

Financial customer support

Customer service

Communication skills

Multitasking

Time management

Problem solving

Tools

CRM systems

Job description

CXAi is seeking a highly motivated Customer Support Specialist with a financial background to join our global team. You will be the first point of contact for clients, delivering top-notch service while resolving issues and maintaining accurate records in our CRM.

The role requires 1+ years in financial customer support, flexibility to work rotating shifts, and strong communication skills. This position offers an engaging, fast-paced environment with opportunities for growth and mentorship.